Er And Icu Lead Technician

Are you ready for an EPIC veterinary career journey in a busy hospital in South NJ?

Mount Laurel Animal Hospital (MLAH) offers 24-hour general, emergency, and specialty veterinary care. With over 350 employees, MLAH continues to grow and find ways to expand the resources required by our clients by allowing the employees to have hands-on learning. MLAH provides opportunities for veterinary enthusiasts to pursue their passion and build successful careers. Our hospital is conveniently close to major cities like Philadelphia, New York City, and New Jersey shore towns, making it a perfect place to work and enjoy. Our hospital offers a lifestyle, not just a job.

Emergency Room and ICU Lead Technician

Department: Emergency Room

Reporting To: Nursing Supervisor

Worker Category:☒ Full-time ☐Part-time ☐Seasonal ☐Intern ☐Extern

FLSA Status: ☒Non-Exempt (Hourly) ☐Exempt (Salaried)

Working Location: Mount Laurel, NJ

Purpose of the Role: The purpose of this position is to aid in overseeing the day-to-day operations related to the function of the primary care department. The Emergency Lead is responsible for providing leadership to their department, ensuring compliance with the practice of veterinary medicine and the hospital’s standards of care by department team members. The lead is also responsible for creating an environment of teamwork in which quality medicine is delivered.Under the supervision of their respective Nursing Supervisor and the assistance of the Department Head, the Department Leads will work in conjunction with the leads of other specialty departments and the general practice to direct and coordinate positive change as it relates to the office activities, oversee the standards of care of his/her respective specialty department. Department Leads play a role in helping fulfill MLAH's mission and vision as well as helping create direction for the practice.The Department Lead may be required to work additional hours beyond a regular clinical work schedule to accomplish the duties of the Department Lead position.Key Responsibilities:

• Develop and implement department-specific protocols and procedures with input from designated supervisor and training mentor to improve processes, staff performance, and utilization.
• Assist in formulating objectives and policies to ensure efficient departmental operations.
• Coordinate and participate in departmental meetings as the department's needs dictate.
• Work well with all team members and ensure that actions support the hospital, the doctors, and the practice philosophy.
• Provide training on department-specific protocols and SOPs with input and guidance from training mentors, designated supervisors, and the Department Head.
• Disseminate relevant information to additional staff and doctors as indicated.
• Act as a liaison between the department, supervisors, and members of management.
• Perform quarterly designated team member meetings with input from the designated supervisor.
• Proactively provide agenda topics in which discussion is required during meetings.

Essential Functions of the Job:

• Mentor and work with departmental staff to ensure cooperation and mutual respect.
• Assist staff where necessary and foster an educational environment.
• Proactively identify solutions to overcome unexpected volume, delays, staffing shortages, etc.
• Coach employees in the department regarding expectations and performance and lead by example.
• Work collaboratively with the designated supervisor to assist with disciplinary actions and PIPs within the department.
• Expected to help enforce hospital policies while on the floor and act as an example for the rest of the staff, regardless of department.

Education and Work Experience Requirements:Knowledge/Skills/Abilities

• Able to work in a fast-paced environment.
• Excellent time management skills.
• Excellent verbal and written communication skills.
• Demonstrates customer service-oriented interpersonal skills.
• Demonstrates strong interpersonal and communication skills (both verbal and written) necessary to articulate ideas clearly and concisely and interact effectively with a wide range of internal and external contacts. It also requires the ability to develop and maintain positive working relationships.
• Demonstrates proficiency in computer skills (i.e., data entry, word processing, spreadsheets, and database applications).
• Demonstrates professional attitude and goal-oriented work ethic, with the ability to function independently and in a team environment.
• Ability to follow all policies/procedures/protocols within the hospital.