Entry-Level Tier 1 Support Engineer

Description
Entry-level Tier 1 Support Engineer Position - Remote Opportunity
Do you have experience in a technical support role serving clients? Are you interested in growing with an industry leader? Are you eager to make a lasting impact by supporting some of the nation's most cherished nonprofit organizations? If so, then check out this open role of entry-level Tier 1 Support Engineer at Aegis Premier Technologies, a division of Moore - the nation's leader in creating data-driven human connections.
Moore provides strategy, creative, production, media, data, and analytics services powered by an ongoing investment in next-generation artificial intelligence and machine learning. Check out www.WeAreMoore.com for more information.
At Moore, you will:

• Do meaningful, life-changing work every day by supporting the nation's most beloved nonprofits and service organizations.
• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• Earn a competitive salary and have access to comprehensive health, wellness, and retirement benefits.
• Enjoy paid holidays and generous paid time off, ensuring you have the time and space to recharge and pursue your other passions.

We're seeking an entry-level Tier 1 Support Engineer to join our Aegis Premier Technologies division. As a Tier 1 Support Engineer at Aegis, you'll play a pivotal role as the go-to expert for those seeking assistance, training, and information about Aegis and its innovative suite of products and services. Your mission is to deliver knowledgeable and prompt responses to queries to ensure a seamless customer experience. We are looking for someone who can grasp the intricacies of our products and relay that understanding effectively to our clients.
This full-time, salaried position is a remote role open to candidates in the US who are eligible to work without current or future sponsorship. The salary range is $45,000 to $60,000 annually, depending on skills and expertise.
What you'll do:

• Respond to issues and requests with excellent customer service skills.
• Conduct in-depth research, and meticulously test and resolve issues,
• Escalate advanced issues, ensuring timely client communication upon resolution.
• Offer accurate and thorough answers to product-related questions.
• Translate technical information into layman's terms for non-technical recipients.
• Explain data relationships and database structure in easily understandable terms.
• Support company teams in drafting system documentation and articles.
• Provide status updates for ongoing issues and those escalated to other departments.
• Communicate effectively with team members, data scientists, product managers, and stakeholders.

What you'll bring to the role:

• A high school diploma.
• 2+ years of experience in a client-facing technical support role.
• Proficiency in SQL query and database structure.
• Excellent critical thinking skills to assess and resolve challenges.
• Are eager to build and maintain strong client relationships.
• Are a strategic problem-solver.

You might be a great cultural fit if you:

• Are inquisitive and bring a creative approach to problem-solving.
• Bring strong prioritization and organizational skills.
• Have a highly collaborative mindset.

You'll be a top candidate if you also bring:

• Experience documenting processes and procedures.
• Thrive in a self-starter, client-centric environment.
• Utilize excellent problem-solving and communication skills.

Moore's commitment to candidates:
Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Moore is also committed to compliance with all fair employment practices regarding citizenship and immigration status.