Data Center Engineer / HPC Support Tech

TEKsystems had a need for a Data Center Engineer/HPC Install Tech to support our customer onsite in the Lakewood/Golden area of Colorado.

Top Skills Details:

hardware installation, Linux Command Line, troubleshooting exp, server, rack/stack, cabling, storage hardware install, cabinet install, Data Center experience, HP products, Troubleshooting, component repair, GPU, CPU, IMM, NIC

Skills:

Lustre, hardware, Linux, troubleshooting, server, rack/stack, cable, storage, cabinet, Data Center, HPE, Troubleshooting, component repair, GPU, CPU, DIMM, NIC,

HPC / high performance computing, supercomputer, Linux

Description:

• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues.

• Maintains a high level of customer satisfaction by clarifying customer needs and communicating the needs to customer.

• Responsible for hardware support deliverables and acts as collaborator with the ASM for the technical deliverables.

• Performs all types of hardware related tasks including installation, configuration, proactive (firmware), and break fix.

• Integrate technical knowledge and business understanding to create solutions for customers.

• Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents

• Identify potential escalations and alert management proactively

• Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.

• Apply solutions to meet moderately complex customer needs within area(s) of technical responsibility

• Balance internal needs with customer needs within defined parameters.

• May identify additional services that could lead to future service revenue growth.

• Build strong relationship with management in assigned accounts.

Required Knowledge and Skills:

• 3-5 years work experience in hardware repair

• Technical skills to investigate and resolve complex problems

• Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing

• Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set.

• Knowledge of assigned company hardware system platforms.

• Familiar with networking and all supported operating system platforms (i.e. company- Linux, etc.)

• Knowledge of High Performance Computing Environments

• Familiarity with Lustre file systems

• Knowledge of high availability system environments.

• Strong communication skills both verbal and written.

• Strong Customer relationship building skills Ability to manage complex Customer problems.

• Ability to perform while under high-pressure situations.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.