Address
Form of workSkiltrek had a need for a Data Center Engineer/HPC Install Tech to support our customer onsite in the Lakewood/Golden area of Colorado.
Top Skills Details:
hardware installation, Linux Command Line, troubleshooting exp, server, rack/stack, cabling, storage hardware install, cabinet install, Data Center experience, Client products, Troubleshooting, component repair, GPU, CPU, IMM, NIC
Skills:
Lustre, hardware, Linux, troubleshooting, server, rack/stack, cable, storage, cabinet, Data Center, HPE, Troubleshooting, component repair, GPU, CPU, DIMM, NIC,
HPC / high performance computing, supercomputer, Linux
Description:
Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues.
Maintains a high level of customer satisfaction by clarifying customer needs and communicating the needs to customer.
Responsible for hardware support deliverables and acts as collaborator with the ASM for the technical deliverables.
Performs all types of hardware related tasks including installation, configuration, proactive (firmware), and break fix.
Integrate technical knowledge and business understanding to create solutions for customers.
Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents
Identify potential escalations and alert management proactively
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
Apply solutions to meet moderately complex customer needs within area(s) of technical responsibility
Balance internal needs with customer needs within defined parameters.
May identify additional services that could lead to future service revenue growth.
Build strong relationship with management in assigned accounts.
Required Knowledge and Skills:
3-5 years work experience in hardware repair
Technical skills to investigate and resolve complex problems
Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing
Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set.
Knowledge of assigned company hardware system platforms.
Familiar with networking and all supported operating system platforms (i.e. company- Linux, etc.)
Knowledge of High Performance Computing Environments
Familiarity with Lustre file systems
Knowledge of high availability system environments.
Strong communication skills both verbal and written.
Strong Customer relationship building skills Ability to manage complex Customer problems.
Ability to perform while under high-pressure situations.
About Us
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,
be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,
race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
