Address
Form of workJob Description
As a Technical Support Engineer, you will be an integral part of our customer support and success. You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem. In this role you will receive continuous opportunity to learn new technology and grow as a true “technologist”.
Troubleshooting is your passion
Enterprise application support experience
You are fascinated by technical challenges and think outside the box
Enjoy being creative and show a high-energy with a passion for winning
Strong communication and presentation skills
Self-motivated with a strong work ethic
Hands-on team player and proactive person of action
Passion for exchanging knowledge with other colleagues and suggesting product improvements
Qualifications
Minimum Requirements
1+ years of related technical work experience supporting/developing Python based applications
Bachelors degree or relevant technical related experience or training
Experience working with SaaS applications and infrastructure
Preferred Requirements
Ability to complete Dynatrace Associate Certification within 6 months of hire
3+ years of related technical work experience supporting/developing Python based applications
Experience with software support and troubleshooting
Knowledge of Python framework(s) (i.e. Django, Flask, etc.)
Experience writing and debugging complex Python applications
Exposure to Java (JMX and PMI), .NET Development, or other programming languages
Experience with database technologies (MS SQL, Oracle, IBM DB2)
Exposure to Prometheus scraping
Exposure to SNMP
Experience with network troubleshooting
Relevant industry certification with a focus on Python (ex. Python Certified Entry-level Programmer, Certification)
Additional Information
DOE, annual salary is $70K - $80K plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.
