Address
Form of work Acumen Solutions drives excellence - not only in our performance, but also in the results we deliver for our clients. We are a global cloud consultancy that combines the insight of our strategists, the vision of our innovators, and the ingenuity of our engineers to achieve this extraordinary impact. The Fortune 500 trust us to build solutions focused on growing revenue and profits by amplifying competitive advantage and strengthening customer relationships. Our groundbreaking solutions in the public sector streamline operations and improve productivity. We apply this same focus on excellence to our unparalleled social responsibility program, generating sustainable impact across our local communities.
Support or Quality Assurance Analyst
We seek a talented analyst to join a strong technology team responsible for the implementation and support of high volume, high performance client facing applications. The candidate will support applications that are part of cloud based, mobile, and/or on premise environments. Great opportunity to be part of a growing office of an established company that provides cutting edge IT solutions to Fortune 500 and Public Sector clients.
Work Location:
Cleveland, Ohio
Essential Functions:
Learn at least 2 client's business processes and application implementation. Implementation may be Salesforce or some other product
Support end users questions and issues via various communication channels including email, phone, and portals
Determine root cause analysis of issues and help determine and implement solutions
Make configuration changes to the application
Create reports
Develop and execute functional test cases
Update project documentation
Application release management responsibilities
Qualifications:
Understanding of waterfall, agile, and iterative development methodologies
Strong written and verbal communication skills
Customer service skills
Work well in teams
Ability to learn new information quickly
Technical aptitude
Minimum Qualifications:
- Bachelor's degree in Management Information Systems or related field
- Authorized to work for any U.S. employer
-0-1 years of experience preferred or recent college graduates
EOE M/F/V/D
VEVRAA Federal Contractor
