Entry Level It Specialist

Commercial Printing/Mailing/Warehousing Company looking to hire an IT Specialist. We are looking for an entry-level IT specialist to troubleshoot hardware and software issues throughout the organization. This individual will be highly motivated, driven, and organized to stay on target with timelines.

A local candidate is preferred. Remote work is currently not available.

JOB RESPONSIBILITIES

• Serves as the initial point-of-contact for troubleshooting hardware, software, and PC related problems.
• Log service tickets in Help Desk system and track time.
• Performs general administration duties such as creating Microsoft Active Directory users, Groups and setting file system permissions.
• Ability to troubleshoot hardware and software problems related to desktop computers, scanners, and printers.
• Provides phone support to users running Windows 10 and Microsoft Office (Word/Excel/Outlook) and customer specific software.
• Install and configure new workstations.
• Installation of Virus Protection software on workstations and servers and remediating viruses and malware.
• Working knowledge and understanding of TCP/IP network environment, general networking concepts and troubleshooting.
• Familiarity with general repair and maintenance of laser printers and peripherals.
• Must possess the ability to manage roll outs of desktops and laptops and follow up set up procedures.

REQUIREMENTS

• Experience installing Windows 10 and Microsoft Office Software including Outlook configuration.
• Experience with Mac OS.
• Experience with creating user accounts in an Active Directory environment.
• 2+ years in information technology industry and or related certification (CompTIA. Microsoft, etc.).
• Takes the initiative to understand technology and how it may impact helpdesk requests.
• Able to organize and prioritize work and the work of others.
• Able to work independently and handle multiple tasks.
• Strong customer service skills.
• Effective communication (verbal and written).
• Detail oriented

Medical, Dental, Vision and 401k options for all full-time employees.

Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.