Entry Level Customer Service Assistant

About Us:
At Zoom Vibe Co, we're not just a videography company; we're your visual storytellers, your memory-makers, and your partners in capturing life's most precious moments. With a passion for creativity and an eye for detail, our team of skilled videographers is on a mission to turn your events into cinematic experiences that you'll cherish forever.
Zoom Vibe Co we are seeking a motivated and customer-oriented individual for the position of Entry Level Customer Service Assistant. In this role, you will be responsible for providing excellent service to our customers, answering their inquiries, and resolving any issues they may have. This is an exciting opportunity to join a growing company and develop your skills in the Customer Service industry
Responsibilities
Respond to customer inquiries via phone, email, or chat in a prompt and professional manner.
Provide accurate and detailed information about our products and services.
Assist customers with placing orders, tracking shipments, and processing returns.
Resolve customer complaints or issues by investigating and finding appropriate solutions.
Keep records of customer interactions, transactions, comments, and complaints.
Collaborate with other departments to ensure customer satisfaction and timely resolution of issues.
Qualifications:
High school diploma or equivalent.
Excellent communication and interpersonal skills.
Proficiency in using computer systems and software applications.
Strong problem-solving and decision-making abilities.
Ability to handle difficult customers with patience and empathy.
Attention to detail and the ability to prioritize tasks.
Ability to work effectively both independently and as part of a team.
Benefits:
Competitive salary
Opportunities for professional development
Inclusive and creative work environment
Contribution to exciting and diverse video projects
If you are passionate about videography, organized, and eager to contribute to the success of our video productions, we invite you to apply for the position of Production Assistant. Join us in creating captivating and visually stunning content!