Cannabis Customer Service And Assistant

WHO WE ARE

WE ARE TRADITONAL: A progressive company with offices in downtown Los Angeles, California that has extensive experience in all areas of the legal cannabis industry. We have developed world-class facilities and vertically integrated businesses for the production, manufacturing, distribution, and sale of cannabis.

Position Overview:

The Cannabis Customer Service/Warehouse Associate is responsible for assisting the Warehouse Manager in various essential warehousing functions such as Customer Service, picking, packing, inventory, and quality assurance. This position is also responsible for maintaining a clean and well-organized work environment. Ensuring that the company receives, logs, and transports cannabis goods comply with all Los Angeles and State of California.

General Duties (Not Exhaustive of all Duties)

• Providing great Customer Service to each and every person who walks through our door
• Building meaningful rapport with all of our customers
• Answering any questions our customers have in a friendly, professional and patient manner
• Following compliance guidelines and regulations
• Answering phone calls as needed and maintaining proper phone etiquette at all times
• Communicating clearly with the store managers and other members of the Traditional team
• Being a positive representation of The Traditional brand at all times
• Arriving on time, in uniform, and meeting grooming standards every shift
• Stock, move and organize inventory in the warehouse in coordination with the Warehouse Manager.
• Maintain organization and cleanliness of the warehouse workspace and equipment.
• Label and track products received as required by regulations and standards.
• Perform regular inventory counts of all shipments and report discrepancies.

Daily Tasks: (Not Exhaustive of all Tasks)

• Respond to email.
• Pick and pack orders.
• Verify and prepare shipping manifestos.
• Provide product intake assistance.
• Ensure warehouse organization.
• Compile and process paperwork, printing, labeling.
• Input all delivery data into METRC.
• Run dispatch for all picking and order packaging.

Collaboration:

• Keep the office area tidy to maintain a functional work environment.
• Deliver goods when needed.
• Communicate directly with producers and clients as necessary.
• Work with team members to develop, learn, and implement new systems.

Technology and Other Requirements:

• Possess basic math skills.
• Must have basic functionality on a modern PC.
• Familiarity with network printing, scanning and sending documents, driver installation, and troubleshooting.
• Must be smartphone fluent.
• Must have a clear understanding of internet research standards and protocols.
• Support the mission and spirit of the organization and be comfortable with cannabis.
• Be patient, proactive, positive, and a team player.
• Self-starting with solid follow-through and multi-tasking capabilities.
• Ability to handle a fast-paced environment and challenging workload.
• Must interact effectively with all levels of management and staff, internally and externally.

EDUCATION AND EXPERIENCE:

• High School Diploma.
• Must be at least 21 years old and pass a criminal background check.
• Cannabis experience is a plus, though it is not required.

CERTIFICATES AND LICENSES:

• Current, valid driver’s license.
• Reliable vehicle and insurance.

BENEFITS AND COMPENSATION:

• Full-time, hourly non-exempt position.
• Compensation is $18-$20 hour DOE.
• Health, dental, and vision benefits.

Job Types: Full-time, Contract

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed

Application Question(s):

• Please post a link to at least 1 social media handle (Ex: Instagram, LinkedIn):

Experience:

• distribution: 1 year (Preferred)
• warehouse: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Los Angeles, CA 90021: Relocate before starting work (Required)

Work Location: In person