Customer Service Representative/Administrative Assistant

We are a fast-growing artificial turf company seeking a dedicated and customer-oriented individual to join our team. Through this role, you will play a vital role in providing exceptional service to our valued customers and ensuring their satisfaction throughout their experience with our company. This is an excellent opportunity to be part of an innovative and dynamic organization in the artificial turf industry.

Roles & Responsibilities:

- Answering Inbound Calls: You will be responsible for promptly and professionally answering incoming calls, providing a friendly greeting, and ensuring a positive first impression for the caller. Your goal will be to create a welcoming and helpful environment for our customers.

- Assisting Customers: Actively listen to customer inquiries, concerns, or complaints, and provide accurate and relevant information or solutions to address their needs. Your ability to empathize with customers, offer guidance, and resolve issues effectively will be critical in ensuring customer satisfaction.

- Responding to & Scheduling Leads: In addition to answering phone calls, you will be responsible for responding to leads generated through various channels, including email, live chat, social media, and website inquiries. Timely and helpful responses to potential customers will be essential, addressing their inquiries, providing information, and guiding them through the sales process.

- Managing Marketing Channels: You will be entrusted with the upkeep of multiple marketing channels, ensuring that content is published on time with a consistent brand message. Collaborating with the marketing team will contribute to maintaining a strong online presence and engaging with potential customers.

- Maintaining Professionalism: As a representative of our company, you will maintain a professional and courteous demeanor in all customer interactions. Your patience, empathy, and understanding will be crucial, even in challenging situations, to provide exceptional service to our customers.

- Documenting Interactions: Accurate documentation of customer interactions, including details of inquiries, issues, or resolutions, is essential. Your thorough record-keeping will facilitate future reference and enable us to improve service quality.

- Continuous Improvement: We encourage a proactive approach to seek feedback from customers and supervisors to identify areas for improvement. Your willingness to learn new skills, attend training sessions, and stay updated on industry trends will enhance your performance and contribute to the growth of our team.

Qualifications:

- Excellent Communication Skills: Strong verbal and written communication skills are necessary to effectively interact with customers and convey information clearly and professionally.

- A Customer-Focused Attitude: You should have a genuine desire to assist and satisfy customers, with the ability to empathize and handle challenging situations with professionalism.

- Problem-Solving Abilities: Your ability to analyze customer issues, think critically, and provide appropriate solutions or escalate problems will be crucial in addressing customer needs effectively.

- Excellent Time Management Skills: Efficiently prioritize tasks and manage your workload to ensure timely responses to customer inquiries.

- Adaptable and Flexible: The ability to adapt to changing situations, handle high volumes of customer interactions, and work in a fast-paced environment is essential.

- Computer Proficiency: Basic computer skills, including proficiency in using the Google Suite and Microsoft Suite of products, will be required.

- Teamwork and Collaboration: You should be able to work well in a team environment, collaborate with colleagues and supervisors, and contribute positively to team goals.

- High School Diploma or Equivalent: A high school diploma or equivalent is the minimum educational qualification required for this role.

Join our team and be part of an exciting and growing company that values exceptional Customer Service and strives to provide the best experience for our customers. Apply now to embark on a rewarding career as a Customer Service Representative in our artificial turf company.

Job Type: Full-time

Pay: $700.00 - $1,000.00 per week

Experience level:

• 2 years
• 3 years
• 4 years
• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Hybrid work
• Office

Work Location: Hybrid remote in Los Alamitos, CA 90720