Enterprise Systems Specialist

Position Summary:

This is a highly visible role that ensures that Enterprise Systems (ERP, CRM, payroll/HRIS, time and attendance, asset management, job costing) are meeting business needs. It requires someone that can wear many hats: analyst, developer, data wrangler, and all-around problem solver. A blend of technical, financial and strong communication skills will be necessary to complete tasks and interact with staff across a geographically dispersed organization. This role requires using effective communication to work closely with employees in the business. Candidates should be effective at multi-tasking and prioritizing their activities.

Overall Responsibilities

• Support
• Respond to, prioritize, and resolve various end user submitted requests with a strong sense of urgency due to the critical nature of our financial systems
• Monitor various systems/integrations, resolve issues, and reconciling differences
• Collaborate and work closely with end users, business stakeholders, and other IT staff to solve complex problems.

• Administer
• Ensure end users have appropriate security access and roles
• Track planned system upgrades and develop an approach to test and implement changes
• Ensure data integrity within systems, integrations, and reports
• Assist in audits of existing IT controls in our financial systems
• Build, Enhance, and Automate
• Design, test, and implement system improvements, reports, and integration data flows
• Maintain documentation related to the systems including administrative procedures, configurations, and end user guides
• Assist in researching and evaluating new solutions
• Empower
• Train new and existing end users on system capabilities
• Facilitate organizational change assisting with the adoption of new processes.
• Advertise the capabilities of our systems to the business conveying an understanding of why these systems

Our Technologies and Tools

• Cloud-based Enterprise Systems including NetSuite (ERP), NetSuite (NSPB), UKG (HR/payroll), Concur (T&E), Asset Insider (CAPEX) and Aspire (CRM and job costing). Use the tools within these systems to maintain and administer:
• User access and security
• Business automations and workflows
• Role-based dashboards
• Searches, reports, and analytics
• Integration management and orchestration using cloud-based systems such as Informatica, Microsoft Power Automate, and Microsoft Azure Data Factory. Connect and transfer data to/from systems using the most effective technique available such as:
• Export/Import automation
• Web services (i.e., SOAP, REST)
• No-code and low-code application development using Microsoft’s cloud-based Power Platform and Excel
• Data warehouse built on Microsoft Azure SQL
• Business Intelligence reports and dashboards using Microsoft Power BI and Cognos
• Myriad of Excel spreadsheets that pull data from the above solutions

Requirements

• Experience in finance or accounting is desired
• Customer Service Skills, including proactive communication and documentation
• Ability to foster a consistent integrative and cohesive system approach to support geographically dispersed end users
• Strong curiosity to delve into root cause analysis with ability to conceive and implement effective process improvements/solutions
• Ability to work independently as well as be part of a small, focused team   
• Manage multiple, simultaneous projects and tasks
• Understanding of databases, data integration, imports, exports (i.e., SQL, Excel)
• Proficient in reporting across multiple platforms and systems
• Familiar with more advanced features in Excel (External Data, Macros, Pivot Tables)

Benefits

Besides the great team environment, we also have a strong benefits package for our team members:

• Team based profit sharing program
• 401K for all employees with 3.5% company match
• Medical, dental, and vision coverage
• Paid Time Off Policy + 9 corporate holidays
• Formal training and development program