Enerbank Customer Service Specialist

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a careera place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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Job Description:
At EnerBank, the Customer Service Specialist is responsible for providing outstanding telephone support to customers regarding their account activity. This role will also process customer loan payments, correspondence, and other paperwork to effectively service the bank's loans.
EnerBank USA, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and other organizations (with networks of home improvement contractors) to develop customized white-label loan programs to help them increase their sales as well as attract and retain top dealers.
Primary Responsibilities

• Provides telephone support for the customers, including counseling regarding loan accounts
• Documents conversations with customers and actions taken
• Takes escalated calls regarding customer questions that require additional research
• Processes customer maintenance requests
• Aids in researching payment discrepancies
• Assists in customer disputing balances
• Prepares customer account letters
• Processes adjustments to customer accounts as requested by collections or management
• Maintains loans, queues, and necessary reports

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements

• High School Diploma or GED

Skills and Competencies

• Ability to multi-task and work in a fast-paced environment
• Excellent Customer Service skills
• Excellent verbal and written communication skills
• Good computer skills, including Microsoft Office Suite
• Strong attention to detail

• This position is only available onsite in Salt Lake City or Provo, Utah. Post training period a hybrid schedule of in office and offsite work is possible.
• A full time schedule of 40 hours, Monday through Friday during business hours is expected.

Position Type
Full time
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
https://www.regions.com/welcometour/benefits.rf
Location Details
Enerbank Salt Lake City
Location:
Salt Lake City, Utah
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans