Customer Service Specialist (Pers/Ambipar)

PERS/Ambipar Response is looking for an enthusiastic, responsible, and customer focused individual who is able to deliver exceptional service to our customers. This role is responsible for resolving issues, maintaining client records, account collections, and ensuring overall customer satisfaction.

Position Details

• Reports to: Account Manager
• Location: Ogden, Utah
• Position Type: Full-Time
• FLSA Classification: Non-Exempt
• Pay: Hourly
• Shift: Monday - Friday

Essential Functions

· Accounts Management:

o Update information on customer accounts in both QB’s and CDMS

o Maintain accurate records of customer interactions, transactions, inquiries, complaints, and resolutions in the company's database

o Send reminders for account renewals, past due balances, and upcoming invoices

· Conduct daily collections calls and inquiries regarding past due invoices and accounts.

· Interact with customers via phone, email, chat, or in person to provide information, answer questions, and resolve issues promptly and courteously

· Develop a comprehensive understanding of the company's products or services to accurately address customer inquiries

· Process orders through phone and email

· Identify opportunities to upsell additional products and services that prove beneficial to our customers and their needs

· Assist other departments with caller inquiries as needed

· Respond to internal and external customer requests in a timely and professional manner

· Enter payments via check, ACH, and credit card

· Perform accounts receivable duties as necessary

· Gather and analyze customer feedback to identify common issues and areas of improvement

Minimum Job Requirements

• High school diploma or equivalent
• Previous experience in Customer Service, preferably in a related industry
• Excellent communication skills, both verbal and written
• Empathy and patience when dealing with customer inquiries or complaints
• A positive attitude and a passion for delivering exceptional Customer Service

Preferred Job Requirements

· College education preferred

· Knowledge on QuickBooks

· Previous experience in a call center

Job Description Disclaimer

This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs.

Commitment to Diversity

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Ogden, UT 84401: Relocate before starting work (Required)

Work Location: In person