Customer Service - Loyalty Specialist (Logan, Ut) - Part Time Training

Job Description
Who We Are:
At Vivint, our purpose is to power a brighter future together. One that is safe, smart, and sustainable.
Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected. We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.
Teamwork is important for us here at Vivint. As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills.
Who We are Looking For:
We are looking for individuals with a desire to deliver world-class Customer Service, a love for problem-solving, and a passion for proactively building a career.
Start Date: April 15th
Training: Paid, Mandatory In-person Training Monday - Friday 2pm-7:30pm

• Full time shift after training

Starting Rate: $16.75/hr + Commissions
We want you to grow with us! Potential to make up to $17.75/hr within your first year.
*Promotions and compensation are dependent on performance and are not guaranteed*
Job responsibilities:

• Deescalate customers and find resolutions for complex issues
• Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.

• Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)
• Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
• Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.

What will make you successful:

• Sales and communication skills (or a desire to learn these skills)
• Strategic minded, Self-Motivated, and consistently excellent
• De-escalation skills
• Passion for providing quality Customer Service
• Verbal and written communication skills

• Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).
• Well-versed in smart home technology and the products that we offer

Minimum Requirements:

• Must be able to reliably commute to our Logan, UT office
• Must be at least 18 years old

• Must be available to attend 3 full weeks of paid training & commit to 6 months in the department
• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)

Why You'll Love Working Here:

• FREE daily meal tickets that can be used at Lee's Marketplace, Chick-Fil-A and other restaurants.
• Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more
• Part-time and Full-time options
• No Weekends
• Flexible scheduling - must be able to commit to your schedule for the first 90 days
• Mental health resources, including free, professional, and confidential counseling services available 24/7.
• Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
• Employee pricing on Vivint products
• Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
• Career development and leadership opportunities
• Discounts with various national companies and vendors
• Casual dress code

Company Benefits:

• 10 Paid Holidays
• Paid/Unpaid time off
• Medical/dental/vision/life coverage
• 401(k) Plan + Employer Match
• Paid Maternity, Paternity, & Adoption Leave
• Career Development and Leadership opportunities

Vivint Values:

• Honesty and Integrity Come First - Do the right thing
• Customer Obsession is Our Advantage - A relentless passion to serve the customer
• Innovation is Essential - Today's innovation is tomorrow's lifeblood
• We Win Together - Individuals win games; teams win championships
• Exceptional is Expected - Talk is cheap; create value, not just motion

FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:

• https://www.youtube.com/watch?v=d2f4KguloeU

Vivint is an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring - under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on-site.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".