Customer Service Specialist

Avenue Shops is looking for an amazing individual to join our fast-growing, fun work environment as a member of our Customer Happiness team.

Ave (as our customers like to call us!) was created to make the lives of boutique owners easier through our boutique-as-a-service. Simply put, that means we take care of all the most time-consuming, tedious, and expensive parts of running a boutique so our customers don’t have to! We source the clothes, write descriptions, take beautiful photographs, ship every order, and more.

Our entire mission as a company is to support our customers as they build their businesses, and to make their lives easier in the process. Not going to lie, friend, we work dang hard! But it’s a ton of fun and so incredibly fulfilling!

This will be your favorite job ever if you love: Making someone’s day!
That is 100% your job description. Seriously! Your goal when you come to work each day is to make other people feel amazing! Your coworkers, our customers, even YOURSELF!

Have you ever had a Customer Service experience that blew you away? You might have even been a bit unhappy (or a lot unhappy!) when you contacted them, but because of the amazing way you were taken care of you love the company more than ever?

THAT is what we are going for.

Building meaningful connections with people:
This is not a churn-and-burn, answer as many questions as quickly as possible type of job, or company. We build meaningful connections with our coworkers and customers.
We want you to truly care about the individuals you support each day, which means you get to take your time to thoroughly understand their issues, spend time digging into their issue to get to the bottom of it, provide a full resolution, connect with them on a personal level, and to wow them with the service you provide.

We want you to love being creative and going the extra mile without being asked, because you love it!
No canned answers here! A part of having meaningful interactions is providing genuine and thoughtful responses to customer questions. It’s looking for ways to surprise and delight, even when it’s not expected.

Having fun at work!
Okay, I know I’ve mentioned that a couple times now, but it’s true! We work hard, absolutely, but we LOOOOOOVE having fun. Life’s too short to not have a job you love. :)

Being challenged, learning, and growing!
We believe in extreme transparency. So that means when there’s something you can improve, you’re going to hear about it. But not in a make-you-feel-terrible kind of way. No! In a positive, have-your-best-interest-at-heart-and-want-you-to-grow kind of way.
We hope every employee leaves us better than when they arrived! Better at their particular job, a better team member, and a better person.

Giving feedback and sharing ideas!
That extreme transparency is a two-way street! You’ll know better than anyone else what the shipping team can do differently to make our customers happier. You might have an idea that can help the inventory team work more efficiently. Or you might notice something the boss does (or doesn’t do) that isn’t the best.

We. Want. To. Hear. It. All of it!

If you’re still with me at this point, bravo! This job just might be for you.

Responsibilities
Being a member of the Customer Happiness Team is an incredibly important job. Your team is the primary point of contact for our customers when they’re just getting started and when they need help. The responsibilities and goals you’ll own:

• Personally respond to and resolve customer questions via chat, email, phone, or text.
• Multi tasking between Intercom, our CRM, Shopify, Shipping software, and Slack to follow up on customer orders & inquiries.
• Enroll customers into communication sequences within the CRM system to ensure timely and targeted engagement.
• Become a pro at all Ave has to offer, and help our customers get the most from our service including questions about our plans & product releases.
• Loop in other team members on support issues, when needed. You’re not alone! The whole team’s got your back.
• Help create customers who will never ever leave us by providing amazing, friendly, personal Customer Service.
• Share customer feedback with the rest of the team and help us improve the service we provide.
• Add to our company culture and help us build a company people love to work for.

Qualifications
Honestly, we’re less concerned about your education or work experience than we are about who you are as a person! Here is a little more about what we’re looking for:

• You are energized by interacting with and helping people. You know that everyone has trouble sometimes, and seek to empower and educate our customers.
• You love reading and learning about new ways of doing things. if there’s a better way to do something, you want to find it.
• You look on the bright side! We’re a glass is half full kind of company.
• You bring solutions to the table not just problems. (But you aren’t afraid to point out where we’re going wrong).
• You’re comfortable with a little chaos and uncertainty. We’re a startup!
• You're a roll with the punches kind of person. That means we move fast and sometimes decisions are made without all of the information.

BONUS: Experience with Intercom & Shopify!

Basically, if you like working hard, love other people, enjoy being a part of a team, and want to build an awesome company, then let’s talk. :)

Pay is depending on experience. We’re excited to meet you!

Job Type: Full-time

Salary: $16.00 - $20.00 per hour

Benefits:

• Health insurance
• Dental insurance
• Vision Insurance
• Paid time off

Schedule:

• 4 hour shift
• 7-11 am Mountain Time
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1-2 years (Required)

Work Location: In person in Lindon, UT

Job Type: Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 4 hour shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Are you available to work the listed hours in this job description? Mornings 7am-11am on site in Lindon, UT.

Ability to Relocate:

• Lindon, UT 84042: Relocate before starting work (Required)

Work Location: In person