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Employee (Caregiver) Health Call Center RN - Full Time, Variable Shift
In promoting optimal health and well-being in Providence Saint Joseph Health caregivers, the CHS Call Center RN is responsible for providing clinical caregiver health services, primarily through telephonic and virtual means, and in Caregiver Health Services offices at times. The CHS Center RN ensures compliance with state and federal requirements and PSJH policies and protocols and utilizes the tools provided to ensure accuracy of information and direction to our caregiver and core leader customers. Accountable for timely and effective response, management, resolution, escalation of incoming inquiries, in accordance with established Service Level Agreements (SLAs). Applies critical thinking to resolve complex questions regarding COVID-19, intake of exposures, caregivers reporting symptoms, exclusion from and clearance to return to work, the after-hours management of blood/body fluid exposures, virtual pre-employment health screens, and support annual surveillance activities, as well as other CHS activities as identified and trained to. Mentors and supports new members and/or new processes and initiatives. Participates as an integral team member with CHS colleagues and leaders to deliver high quality occupational and environmental health services. Performs all duties in a manner that promotes Providence Saint Joseph Health mission, values, and philosophy.
Here, nurses are not simply valued—they’re invaluable. Nurses thrive in our culture of connection where encouragement, mutual respect and understanding are the focus. We listen to your goals and aspirations and partner with you in achieving them, because we know that to inspire and retain the best nurses, we must support them. Learn why over 45K nurses choose to work at Providence by visiting our Nursing Institute page.
Providence caregivers are not simply valued – they’re invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Join our team at Providence Human Resources where you’ll support nurses both in and out of surgery, among other patient care tasks. As a Providence caregiver, you’ll apply your specialized training to deliver world-class health with human connection and make a difference every day through your extraordinary care.
Required Qualifications:
- Upon hire: Alaska Registered Nurse License Or
- Upon hire: Washington Registered Nurse License Or
- Upon hire: Texas Registered Nurse License Or
- Upon hire: Oregon Registered Nurse License Or
- Upon hire: New Mexico Registered Nurse License Or
- Upon hire: California Registered Nurse License Or
- Upon hire: Montana Registered Nurse License
- Upon hire: National Provider BLS - American Heart Association
- 2 years Experience as an RN in an acute or post-acute setting
Preferred Qualifications:
- Bachelor's Degree Nursing
- 1 year Experience in an Employee/Occupational Health setting
- 6 months Experience with computer databases and systems, such as Microsoft Office, Excel, OHM, technologically savvy
Salary Range by location:
WA Puget Sound
Min: $41.83, Max: $67.53
Eastern Washington (Richland, Spokane, Walla Walla)
Min: $37.22, Max: $60.09
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
About the Team
Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.
We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.
We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.
Requsition ID: 184319
Company: Providence Jobs
Job Category: Caregiver Health & Wellness
Job Function: Human Resources
Job Schedule: Full time
Job Shift: Variable
Career Track: Nursing
Department: 4002 SS HR CG HEALTH SRVC
Address: WA Spokane 105 W 8th Ave
Pay Range: $37.22 - $60.09
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
