Emergency Dispatcher 7-E8 - Intelligence Operations / Gaylord Regional Communication Center

Salary: $21.47 - $27.91 Hourly
Location : Gaylord, MI
Job Type: Permanent Full Time
Job Number: 5501-24004-GRCC-CF
Department: State Police
Opening Date: 02/21/2024
Closing Date: Continuous
Bargaining Unit: UNITED AUTO WORKERS (UAW)
Job Description
****ACTIVELY RECRUITING****
The dispatcher is an essential and crucial part of the law enforcement team. Dispatchers act in partnership with police officers working the road and supply critical information and crucial services for their day to day operation. Preliminary investigations, interpretations of complex computer printouts, coordinating the deployment of emergency personnel and equipment during any crisis situation and routine assignments. A working knowledge of interrogation techniques, CPR and Basic First Aid is required for this position.
The Michigan State Police is committed to fostering a diverse, inclusive workplace that accepts, respects, and values the unique contributions of everyone. We are actively looking for individuals who share our commitment to equity and inclusion, and who reflect the communities we serve. Our members are expected to perform their tasks and duties in a bias-free manner, ensuring all persons are treated with dignity, fairness, and respect. Join us as we help build a Michigan where everyone feels safe and secure.
Required Education and Experience
Education
Educational level typically acquired through completion of high school.
Experience
Emergency Dispatcher 7
No specific type or amount of experience is required.
Emergency Dispatcher E8
One year of experience equivalent to an Emergency Dispatcher 7.
Special Requirements
Licenses, and Certifications Positions at the Department of State Police may be required to possess CPR certification.
Candidates for positions at the Department of State Police are required to pass the agency administered examination that tests the applicants' computer and other dispatching-related skills.
Additional Requirements and Information
Positions at the Department of State Police may be required to possess CPR certification.
Candidates without documented previous emergency dispatch experience applying for positions at the Department of State Police are required to pass the agency-administered examination that tests the applicants' computer and other dispatching-related skills.
This position requires passing a pre-employment screening, including passing a criminal history background check and a fingerprint check by the Michigan State Police.
IMPORTANT: You must attach a resume and cover letter to your application.
Please note: Applicants will be screened out for failure to attach the required resume and cover letter to their application.
Applicants will be selected for interviews based on the following screening criteria:

• Scoring on pre-employment basic aptitude test (if required)
• Demonstrated knowledge of Emergency Dispatch Center operations
• Demonstrated knowledge of communication and computerized equipment required to operate an emergency communications system, including the MPSCS 800 MHz system
• Experience in communicating effectively with law enforcement personnel and external agencies
• Experience in public safety and emergency service operations
• Writing ability as demonstrated through resume and accompanying documentation
• Education and training relevant to the position

View the job specification at:
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. In 2022, Forbes ranked the State of Michigan in the Top 10 of America's Best Employers For New Grads and as the #1 employer for new grads in government services. More details on benefits for our new hires are below:
Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.
Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available at http://www.mi.gov/orsstatedc.
Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.
Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.
Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.
Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.
Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.
Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Information to help determine if you could qualify is available from the U.S. Department of Education.
Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.
Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.
Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.
Updated: 11/14/2022
01
EMRGDIS - Do you possess at least an educational level typically acquired through the completion of high school?

• Yes
• No

02
EMRGDIS - Please select your level of experience.

• None
• At least one year of experience working in an emergency response situation such as law enforcement, fire, military, hospital, paramedical, or related field of work; or using communication devices and equipment to dispatch personnel or vehicles.
• At least one year of experience equivalent to an Emergency Dispatcher.
• At least two years of experience equivalent to an Emergency Dispatcher.

03
EQUIVALENCY - If you do not meet the standard education and experience requirements in the job specification, do you believe that other education and experience provide you the knowledge, skills, and ability to perform the duties listed in the position description?

• Yes
• No

04
EQUIVALENCY - If you answered yes to the previous question, please be as detailed as possible in describing the education and experience you would like considered, including providing credits earned and specific dates and hours worked per week.
05
CURRMSP - Are you a current or previous MSP employee?

• Yes
• No

06
MSPNEP - Please review the For this selection, is there a potential to violate the policy?

• Yes
• No

07
MSPNEP1 - If you responded yes to potentially violating the , please provide the name and relationship of the individual. If none, please respond N/A.
08
MSPCRIMHST - Please check all that apply.

• Convicted of a felony (provide date, offense, location and disposition below)
• Convicted of a misdemeanor (provide date, offense, location and disposition below)
• Felony criminal charges are pending (please explain below)
• None

09
MSPCRIMHST1 - If "Yes," please describe each with the respective date, offense, location, and disposition. If not applicable, please indicate N/A.
10
Do you have work experience in law enforcement, security, fire or as an EMS dispatcher or have you worked in a military command and control center?

• Yes
• No

11
If you have experience in the areas identified above, please indicate which industry it is in along with the number of years of experience. If you do not possess this experience, please indicate N/A.
12
How many years of experience do you have using a professional 2-way radio system?

• None
• Less than 1 year
• 1 to 3 years
• More than 3 years

13
Are willing to work up to 12-hour shifts, holidays, weekends, and attend meetings and training that occur outside of your regular work schedule?

• Yes
• No

14
How many years of experience do you have dealing with difficult or demanding customers/clients/citizens?

• None
• Less than 1 year
• 1 to 3 years
• More than 3 years

15
If you indicated that you have experience dealing with difficult or demanding customers, please briefly describe your experience and ensure that it is documented in your application materials. If you do not possess this experience, please indicate N/A.
16
Do you have any experience working in a high-stress and demand/volume changing work environment?

• Yes
• No

17
If you responded Yes to the previous question, please briefly describe your experience and ensure that is it is documented in your application materials. If you do not possess this experience, please indicate N/A.
18
Do you have at least one year of administrative support experience?

• Yes
• No

19
If you responded Yes to the previous question, please briefly describe your experience and ensure that it is documented in your application materials. If you do not possess this experience, please indicate N/A.
20
MSPDOCS - Have you attached all of the following required documents within the attachments section of your application?

• Cover letter/memo
• Resume
• Official Transcript (if applicable)

Failure to attach the required documents to your application will result in your application being screened out.

• Yes
• No

21
MSPSOR - Where did you see or hear about this job vacancy?

• State of Michigan Job Opportunities Website
• College Communications
• Social Media - Facebook
• Social Media - LinkedIn
• Social Media - Twitter
• Social Media - Other
• Internet
• Job/Career Fair
• Family/Friend
• Professional association or organization
• Newsletter
• Billboard
• Other

Required Question