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SalaryHave you ever thought about working in the Emergency Medical Services industry? Do you thrive in fast-paced environments and are you motivated by making a difference? Are you a customer service rock star that has awesome communication and technical skills?!
If you answered yes to any of those questions, join our Communications Center as a Calltaker/Dispatcher. We will equip you with the training, education, skills, and support you need to be successful in today's ever-changing healthcare environment.
Excellent communication, organizational, and customer service skills are essential to effectively communicate time-sensitive and urgent information to the appropriate units. You'll be a problem solver! - Adaptability is key in order to provide the best experience to our patients and healthcare partners.
Salary Details:
The starting salary for this position is $44,468 with opportunities for quick promotions and increased salary. Starting compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may change from the amount shown. We offer a competitive total rewards package, which includes generous PTO, 403(b) match, healthcare coverage, and a long list of other benefits like pet insurance!
Essential Duties:
- Responsible for in-coming emergency (911) and non-emergency calls via phone, radio, and other established means of communication
- Receives emergency calls from the public and prioritizes and processes them into a pre-established computer format for a concise event at a precise location
- Instructs callers in the performance of urgent procedures before arrival of emergency services, as required using scripted protocols
- Refers citizens' non-emergency calls to the appropriate agencies
- Relays information and contacts appropriate agencies or personnel to resolve routine problems
- Executes accurate and expedient public safety communications work in response to a high volume of emergency and non-emergency calls
- Receives emergency service telephone calls from primary PSAP (Public Safety Answering Point) for EMS and Fire
- Utilize Computer Aided Dispatch program to verify callers location
- Operates dispatch monitoring and activity consoles and equipment
- Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
- Answering and processing of after-hours contracted services
- Utilization of online programs for requests for transportation
Work Environment:
- Sitting for prolonged periods of time
- Listening and talking by telephone using finger and wrist dexterity in the operation of a computer terminal, viewing multiple computer screens, and handwriting notations
Job Type: Full-time
Pay: $19.44 - $22.53 per hour
Expected hours: 42 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Rotating shift
- Rotating weekends
- Weekends as needed
Work Location: In person
