Call Taker/Dispatcher

Have you ever thought about working in the Emergency Medical Services industry? Do you thrive in fast-paced environments and are you motivated by making a difference? Are you a customer service rock star that has awesome communication and technical skills?!

If you answered yes to any of those questions, join our Communications Center as a Calltaker/Dispatcher. We will equip you with the training, education, skills, and support you need to be successful in today's ever-changing healthcare environment.

Excellent communication, organizational, and customer service skills are essential to effectively communicate time-sensitive and urgent information to the appropriate units. You'll be a problem solver! - Adaptability is key in order to provide the best experience to our patients and healthcare partners.

Salary Details:

The starting salary for this position is $44,468 with opportunities for quick promotions and increased salary. Starting compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may change from the amount shown. We offer a competitive total rewards package, which includes generous PTO, 403(b) match, healthcare coverage, and a long list of other benefits like pet insurance!

Essential Duties:

• Responsible for in-coming emergency (911) and non-emergency calls via phone, radio, and other established means of communication
• Receives emergency calls from the public and prioritizes and processes them into a pre-established computer format for a concise event at a precise location
• Instructs callers in the performance of urgent procedures before arrival of emergency services, as required using scripted protocols
• Refers citizens' non-emergency calls to the appropriate agencies
• Relays information and contacts appropriate agencies or personnel to resolve routine problems
• Executes accurate and expedient public safety communications work in response to a high volume of emergency and non-emergency calls
• Receives emergency service telephone calls from primary PSAP (Public Safety Answering Point) for EMS and Fire
• Utilize Computer Aided Dispatch program to verify callers location
• Operates dispatch monitoring and activity consoles and equipment
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
• Answering and processing of after-hours contracted services
• Utilization of online programs for requests for transportation

Work Environment:

• Sitting for prolonged periods of time
• Listening and talking by telephone using finger and wrist dexterity in the operation of a computer terminal, viewing multiple computer screens, and handwriting notations

Job Type: Full-time

Pay: $19.44 - $22.53 per hour

Expected hours: 42 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift
• Rotating shift
• Rotating weekends
• Weekends as needed

Work Location: In person