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Form of workJob Description
The Technical Support Project Coordinator will serve as the primary point of contact for local support and guidance related to software, hardware, and information management. The TSPC will be involved in data standardization and maintenance, as well as the management of software programs and computing assets for the client’s security team.
Duties and Responsibilities
Essential Functions
- Operate under the guidance of the Information Systems Manager and in accordance with the policies and procedures of the Business Assurance Center Technology team.
- Serve as point of escalation for technology troubleshooting and support at the local operations center.
- Provide guidance and direction to other local technology support personnel.
- Conduct Requirements gathering and User Acceptance Testing efforts for the department.
- Manage and maintain the physical inventory of computing assets and peripherals for the operations center.
- Conduct process review to identify improvements, develop improvements with stakeholders and staff, and enact them as directed.
- Research and design actionable strategies for team toolset utility and exploitation, including the consideration of and onboarding of other programs and tools.
- Interact and collaborate with vendors and stakeholders to ensure the toolset is meeting the needs of the operations center.
Additional Position Requirements:
- Must be willing and able to occasionally work odd hours as needed to support a 24x7 operations center
- Must be willing and able to participate in a 24x7 on-call weekly rotation
- Must be willing and able to perform troubleshooting and support assignments, both in person and remotely, as needed
Qualifications
Minimum
- At least two (2) years of experience in a tech support or project management role
- Bachelor's Degree or higher
- Superior proficiency with Windows-based computers
- Strong competency with the Microsoft Office suite, especially Excel
- Strong technical acumen, with the ability to learn and manage multiple disparate programs.
- Excellent written and verbal communication
- Strong customer service skills
- Ability to work independently and within a team
- Exemplary critical thinking, analytical skills, and judgment
- Comfortable working with ambiguity and making decisions based on organizational priorities and emergent need as opposed to direct permission/approval
Preferred
- Salesforce administration
- SharePoint administration
- Wiki content management
- Lenel or similar access management systems
- AWS services, including Connect, S3, Redshift, etc
- Data visualization tools, i.e. Tableau or Einstein Analytics
- D3 or other incident reporting / case management tools
- ServiceNow, Zendesk or other ticketing / CRM tools
- CNL, G4S, or other PSIM tools
- PowerDMS or similar document management systems
Additional Information
Next Steps
Successful candidates will be invited to complete a writing assessment (at an arranged time to suit you) to test writing and analytical ability, followed by a set of psychometric tests. Shortlisted applicants will then be invited to a final panel interview. In the current environment, our interviews will be conducted virtually.
The remuneration for this role is negotiable for the right candidate, dependent on qualifications, aptitude and experience.
Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. The firm is committed to fostering a business culture that reflects these values and promotes equal opportunity.
