Ecommerce Coordinator

Ecommerce Coordinator

About Petite Plume:

Petite Plume is a high growth luxury sleepwear company sold primarily by DTC with a presence in nearly 500 points of sale including Neiman Marcus, Maisonette, Nordstrom and more! We believe in empowering people and opening doors for new opportunities. We value our teams and want them to grow with us. If you're looking for a place that values hard work, strong relationships, and diverse ideas – all while having fun together – Petite Plume is the place for you!

The Role & Your Impact:

As the E-Commerce Coordinator, you will play a pivotal role in supporting the operations and merchandising of the Petite-Plume.com. Reporting into the Director of Ecommerce & Analytics you will be responsible for assisting in the management of the product launches, merchandising the site, updating content and general ecommerce operations. This is a fully remote position.

Product Catalog + Site Merchandising

• Manage and maintain ecommerce product catalog within Shopify Plus.
• Lead new product launches on the site ensuring products are launched on time and with correct information.
• Manage Item Master list for Ecommerce, documenting product names, product tagging and categories tagging plan.
• Work with cross functional teams to ensure product information is accurate and products images are delivered on time.
• Project manage product copy process, ensuring copywriter has all needed details, follow up on timing and manage internal approvals.
• Merchandise site for newness and marketing programs.
• Work closely with the merchandising team to ensure the site is continuously being re-merchandised based on performance and business objectives.
• Optimize filters and on-site search functionality.
• Build and manage collection links (creation, add products and sunsetting old links).
• Work closely with the Marketing team to ensure that collections are merchandise, assorted or created to support upcoming campaigns.
• Support Director of Ecommerce with daily/weekly/monthly reporting and monthly executive summary recaps.

Operations

• Update Homepage and site with new imagery (HP Creative, drop down menu images, collection banners, etc).
• Maintain navigation by adding new collections, removing old ones, etc.
• Update information across site (FAQ pages).
• Perform Monthly site audits, checking products, product filters, navigation, links, etc to ensure the site is functioning correctly.
• Create promo codes and manage list w/ T&C's.
• First point of contact of CS customer support issues or technical problems with the site.
• Triage, test and document issues, escalating to the Director of Ecommerce as needed.

What Experience You Need:

• 2-3+ years of Ecommerce experience at a consumer focused e-commerce company or similar experience.
• Experience with Shopify Plus or a similar ecommerce shopping platform.
• Functional understanding of test-and-learn methodologies (A/B testing).
• Experience with Google Sheets.
• Comfort operating in a data-driven environment.
• Knowledge of the Fashion Retail industry is a plus, but not a requirement.

What Will Make You Successful:

• Exceptional attention to detail and organizational skills.
• Analytical skills and a structured approach to solving problems.
• Efficiency and resourcefulness.
• Customer focused mindset.
• Ability to think creatively and critically in a dynamic and sometimes ambiguous environment.
• Flexibility & adaptability in a fast paced, rapidly changing workplace.

Our Compensation & Benefits:

• Competitive salary
• 2 weeks of PTO + 3 sick days
• 11 paid federal holidays
• A 401K and company profit sharing plan
• Generous health, dental and vision insurance for you and your dependants
• Half-day “Summer Fridays” from Memorial Day to Labor Day
• 50% employee discount on petite-plume.com
• A remote-first culture: work from anywhere within the United States
• An inclusive, collaborative and dynamic work environment
• Opportunity to work at a company growing exponentially year over year
• Company offsites 1-2x a year for in-person collaboration and team building

Travel: 10%