Project Coordinator

Job Overview

The Project Coordinator supports the Implementation Engineer and assists in overseeing the planning, implementation, and tracking of a specific short-term project that has a beginning, an end, and specified deliverables.

Day to Day

In this role, you’ll be surrounded by an agile team where your work will truly make a difference. You will be responsible for ensuring that new and existing Nomad eCommerce customers receive the highest quality performance and service. At Nomad, we go above and beyond to meet our customer’s needs.

Your first few weeks in this role will be a total submersion into our Nomad eCommerce world. Learning Nomad’s tools, processes, getting to know your team, and meeting our customers. We encourage our team to be autonomous, so go ahead, dive on in!

In the day to day of this role, you can expect to be actively engaged with clients, gathering information and requirements. You are the voice of the customer to our team, so communication and documentation is key. At times, it may seem you are designing a customer’s functional requests in blueprint form, knowing that it will become a living, functioning site through all the workflows and communications you laid out for your team - truly impactful!

The majority of your time will likely be spent working with customer data while exercising your problem solving skills. Whether it be maintaining customer projects and configurations; mapping or troubling shooting data; or collaborating with your skilled team - your work at Nomad will make a real difference.

Primary Duties

The Project Coordinator may perform a wide range of duties including some or all of the following (other duties may be assigned to meet business needs):

• Define the scope of the project in collaboration with sales and development
• Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
• Communicate project timeline and other expectations to clients
• Determine the resources, time required to complete the project, and schedule duties with key players
• Develop forms and records to document project activities and ensure that all project information is appropriately documented and secured
• Monitor the progress of the project and make adjustments as necessary to ensure the timely, successful completion of the project
• Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Manage scope creep through client change orders, internal change orders, phased delivery or other methods to ensure projects deliver on budget, timeline, and level of quality
• Perform minor tasks on customer websites and database

Personal Characteristics

• Entrepreneurial Mindset: Passion and drive, question things critically, innovate with new ideas and processes, and always strive for continuous improvement
• Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others are consistent with these standards and align with the values of the organization
• Communicate Effectively: Speak, listen, and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness

Experience

• 1 to 2 years managing and/or implementing eCommerce websites
• 1 to 2 years of planning and/or management experience or college course equivalent

Desired Skills

Experience with Shopify, Wordpress, Drupal, or Joomla.

Education

University Degree in a related subject preferred, but not required

Team Culture

• We are problem-solvers.
• We don't have bench players, we like to operate under full ownership and accountability
• We are language/framework agnostic. We utilize the right tool for each problem.
• We drive for customer satisfaction, take pride in delivering world-class experiences