East Sales Account Manager

Place your career roots at a company driven by innovation, passion, community, growth, and artistry. The leading producer of premium fruit purées in the United States is seeking a smart and funny individual who loves customer service, food, beverage and wants to be part of a team that feels more like a family.

We are actively seeking an individual with strong key skills to join our team, with a specific focus on customer management. In this role, you will be handling our master and top accounts, emphasizing the importance of building and nurturing customer relationships. Demonstrating a high level of emotional intelligence is crucial as you collaborate with various stakeholders, such as distributors, operations personnel, food professionals, bartenders, and chefs.

The ideal individual will possess exceptional phone skills, ensuring effective and seamless communication across all channels. Successfully navigating diverse professional backgrounds and personalities with a keen understanding of emotional intelligence will contribute to your success in this role. Join us in crafting exceptional customer experiences, where your expertise in customer management and interpersonal skills will be a key factor in our ongoing success.

*This job is located in Napa, must be willing to commute to Napa, CA.

Job Summary: Performs a broad range of Sales, Account Management, and Customer Service duties.

1. Distributor Management: (80%)

• Responsible for developing and maintaining sales relationship with assigned region distributors:
• Performs monthly contact (phone calls, emails, etc.)
• Forwards direct sample leads and general leads to Distributor Sales Managers
• Logs all interaction using Salesforce, ensuring transparent communication with team members with who has been contacted and the outcome
• Reviews/analyzes monthly/quarterly/annual region sales reports.
• Provides weekly, monthly commentary to Sales Management
• Provides daily operational support for assigned sales territory, including:
• Reviewing sample requests
• Processing POS requests
• Logging region leads into Salesforce
• Depending on request for information, completes final touch point with operators for region’s directsamples.
• Responsible for monthly follow-up and sales support as needed to leads generated by region BrandAmbassadors.
• Manages regional manufacturer leads and development.
• Assists on an as-needed basis at special on- and off-premise trade events.

2. Customer Support: (20%)

• Backup to sales order processing from Distributors, Food Innovations, SOTF, The Perfect Purée website, Napa/Sonoma pickup orders, and special orders.
• Liaison with foodservice distribution center and freight carrier(s).
• Answering the telephone main line, offering assistance, information, or redirection as needed.
• Reviews and updates customer contact information, including phone, fax, address and buyers’ names in Navision and Salesforce.com.
• Assists with departmental communication to customers.
• Adheres to company recall and customer complaint processes.
• Assists with projects on an as needed basis.

Education/Experience: BA/BS preferred in addition to 4 to 6 years of work experience in Customer Service primarily or Sales/Administrative support. Experienced in the food service industry is preferred. Previous experience working with CRM software (Salesforce.com or another comparable system).

Skills: Team-oriented and independently motivated/disciplined with a demonstrated ability to provide exceptional customer service. Excellent telephone etiquette, verbal and written communication skills. Must possess excellent organizational and analytical skills with keen attention to accuracy and detail and the ability to multitask in a fast-paced environment. Strong critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Sound judgment and decision-making abilities are a plus for this position. Strong time and project management skills with an ability to manage priorities, multiple projects and meet deadlines. Ability to work productively and efficiently with limited supervision.

Knowledge: Demonstrated proficiency in MS Office, particularly in Word, Excel, and Outlook. Knowledge of Salesforce.com and Navision a plus. Knowledge of spreadsheet formulas and strong basic math aptitude.

Benefits: Employer-sponsored benefits include medical, dental, vision, and life insurance.

COVID-19 considerations:

All employees are required to have the COVID-19 vaccination

About The Perfect Purée of Napa Valley:

Since 1988, The Perfect Purée of Napa Valley has indulged the culinary passions of chefs, mixologists, and food enthusiasts with products that provide ultimate fresh fruit flavor without the peeling, dicing, and simmering required for making purées from scratch. The company’s line-up of fruit purées, specialties, and blends features 40 on-trend premium flavors, ranging from pantry staples red raspberry, strawberry, and banana to the tropical lychee, passion fruit, and pink guava. The fruits are harvested at the peak of season, puréed, and packed frozen to maintain optimal freshness, flavor, and color no matter the season. As the leading U.S. producer of premium fruit purées with foodservice distribution throughout the U.S., Canada, and Mexico, The Perfect Purée of Napa Valley is revered in restaurants, hotels, bars, bakeries, and catering kitchens for the just-picked taste and unmatched consistency of its products.

For more information, please visit www.perfectpuree.com or follow on Instagram or Facebook @theperfectpuree.

Job Type: Full-time

Pay: $30.00 - $33.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years
• 5 years
• 6 years

Schedule:

• Monday to Friday

Experience:

• Customer service: 4 years (Required)

Ability to Commute:

• Napa, CA 94558 (Required)

Work Location: In person