E911 Performance Engineer (Wireless)

Further Enterprise Solutions (www.furtherllc.com) is a leading source of technical engineering, end-to-end turnkey solutions, and software development services in the rapidly expanding telecom industry. Founded in 2002 by wireless industry veterans, FES has grown to become a trusted partner, delivering innovative solutions for Tier 1 telecommunications providers and equipment manufacturers. FES is headquartered in Philadelphia, PA with branch offices throughout the U.S. and Canada, offering rapid response and a local presence for our clients and their teams!

Job Title: Senior E911 Operations Engineer

Locations: Littleton, CO

Job Description:

-Daily Operations, testing and troubleshooting E911 Wireless 

- Must have solid knowledge and experience with monitoring Wireless E911 technologies 

- Must have good understanding of E911 4(G) LTE and 5G (NR) call and test flows and must be familiar with E911 FCC regulations. 

-Prior work experience with Location base services (LBS) technologies, including E911 vertical  

• Monitor and maintain the stability and performance of E911 systems 
• Assess service impacts and support maintenance activities 
• Diagnose and resolve technical issues related to E911 systems. Analyze logs and collaborate with internal teams and vendors to identify and mitigate issues 
• Implement and test system enhancements, including new features, functionality upgrades, and break/fixes 
• Implement best practices related to E911 operations to maintain compliance with regulatory requirements 
• Maintain accurate documentation, processes, and procedures for E911 operations 
• Participate in troubleshooting and Root Cause Analysis reviews and provide recommendations for process or system improvements 
• Participate in E911 roadmap planning and vendor review discussions 
• Define and implement Key Performance Indicators (KPIs) to track and report on E911 performance and compliance 

Requirements: 

• Bachelor’s degree in Engineering, Science, Telecommunications, or related technical field, and a minimum of 5 years of wireless engineering or operations experience. Relevant job experience will be considered in lieu of a degree 
• Strong technical knowledge and prior operational experience with emergency communication and location technologies, E911 and LBS systems, and telecommunications networks 
• Familiarity with FCC Rules and Regulations related to E911 with the ability to operationalize E911 technologies in a way that maintains compliance 
• Demonstrated career progression, both in increasing responsibilities and skill development. 
• Good verbal, written, and critical thinking skills with the ability to serve other organizations and teams as a 911 technical consultant 
• Ability to support periodic maintenance activities, be on-call, and oversee network change management and testing 
• Understanding of E911 Key Performance Indicators (KPIs) required for performance tracking and reporting 
• Experience with incident management and Root Cause Analysis 
• Ability to independently support multiple concurrent testing and troubleshooting efforts 
• Experience working with emergency service providers, Global Mobile Location Center (GMLC) providers, or public safety agencies is preferred 
• Experience with Location-Based Services (LBS) and wireless accuracy testing is highly desired 
• Experience creating KPIs, processes, and workflows 
• Experience with FCC reporting 
• Experience managing vendor and Public Safety Answering Point (PSAP) relationships 

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