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Form of workJob Description
Full Time, salaried position
Position Summary:
Responsible for the overall operations of the maintenance department according to Suburban Inns’ Core Values and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied. Oversees all mechanical areas of the Hampton Inn and Holiday Inn Express of Holland, restaurant, and grounds to keep the hotels functioning at top efficiency.
Benefits Include:
- Hotel and restaurant discounts
- Paid Time Off
- Insurance (health, vision, dental, life) is available and would start day of hire
- Flexible schedules (dependent on position)
- Holiday Pay
- 8 hours of paid volunteer time per year (must be accredited)
- Advancement opportunities
- 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
- Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Essential Functions:
- Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
- Schedule time evenly between both properties. Coordinate repairs so that none interfere with one another.
- Work all shifts throughout the month in order to work with all team members (weekday, weekend, 1st, and 2nd). Cover call-ins as needed.
- Be available for emergencies. Will be on call unless scheduled otherwise.
- Partake in daily shift meetings with team to go over upcoming events, delegation of tasks, etc.
- Install, connect, or adjust thermostats, humidistats, or timers in both properties.
- Connect heating or air conditioning equipment to fuel, water, or refrigerant source to form complete circuit for both properties.
- Study blueprints, design specifications, or manufacturers' recommendations to ascertain the configuration of heating or cooling equipment components and to ensure the proper installation of components for both properties.
- Lay out and connect electrical wiring between controls and equipment, according to wiring diagrams, using electrician's hand tools for both properties.
- Inspect and test systems to verify system compliance with plans and specifications or to detect and locate malfunctions for both properties.
- Record and report time, materials, faults, deficiencies, or other unusual occurrences on work orders for both properties.
- Install and test automatic, programmable, or wireless thermostats to minimize energy usage for heating or cooling for both properties.
- Adjust system controls to settings recommended by manufacturer to balance system for both properties.
- Recommend, develop, or perform preventive or general maintenance procedures, such as cleaning, power- washing, or vacuuming equipment, oiling parts, or changing filters for both properties.
- Assemble, position, and mount heating or cooling equipment, following blueprints or manufacturer's specifications for both properties.
- Hire, train, and supervise maintenance Team Members for both properties.
- Assist as needed in safety training for all property team members including Fire Safety and Extinguisher Training, as well as Alarm Panel Training and lockout/tag out.
- Develop new skills for the Team Members to utilize.
- Review Team Member productivity for both properties including all monthly PMs tasks and a quarter of all room PMs.
- Establish a list of parts suppliers and order items needed for maintenance, completion of work orders, and general department supplies for both properties while staying within company budget and preventing unnecessary downtime of equipment or loss of revenue. Seek approval from GM or AGM on any big-ticket items needed. Keeping property inventories separated per property.
- Use Quore to keep a record of all maintenance issues, with up-to-date documentation on what needs to be done, as well as what has been done to correct the issues for both properties. Coordinating facility(s) repairs between all staff members (front desk, laundry, kitchen, etc.), as well as ensuring guest requests and comfort are first priority.
- Complete every monthly Quore PM item at least once a year.
- Oversee daily water checks on swimming pool/spa and filtering system for positive health protection for both properties.
- Control the security of the property by maintaining master keys, and making sure all equipment is functioning properly (i.e., security cameras, door locks, etc.) for both properties.
- Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems that need to be corrected to the appropriate department or General Manager
- Maintain copies of items that need to be on file at all times, such as county and state mandated pool and spa records, boiler records and certificates, elevator certificates, etc. for both properties.
- Maintain an on-going energy management program for the property’s HVAC and lighting systems for both properties, as well as HVAC cleaning and repairs.
- Update Safety Data Sheets (SDS) for both properties as often as needed
- Manage, update, and audit both property’s on-going preventative maintenance programs
- Ensure that all preventative maintenance tasks are completed during the designated time period
- Monitor and review that all completed preventative maintenance is done to Suburban Inns standards
- Assist with completing preventative maintenance tasks as needed
- Add new equipment to the programs as needed
- Assist in checking fire protection systems for both properties for proper operation and training personnel in their use
- Maintain and oversee all aspects of ground beautification on both properties.
- Coordinate necessary contracted work with outside contractors for any repairs that cannot first be taken care of by any Team Member within Suburban Inns for both properties. Approval of hiring outside contractors must be gained by the General Manager
- Drive company vehicles and/or operate heavy machinery such as lawn care and snow removal equipment
- Maintain open lines of communication between all departments within the hotels
- Attend Manager’s Meetings for both properties.
- Exhibit regular and recurrent attendance records for both properties
- Follow all Suburban Inns Processes
- See Maintenance Team Member job descriptions for both properties.
- Other duties as requested by management
Position Requirements:
Minimum Knowledge: Requires a good understanding of facility principles, applicable codes, standards, and regulations. The ability to interpret/extract information and/or perform building repair/upkeep functions. Will require typing, record keeping, or word processing. Good communication and leadership skills
Formal Education and Job-Related Experience: This position requires a minimum formal education of bachelor’s degree in an engineering field or equivalent related experience. Minimum of 3 years job-related experience required, preferrable in a supervisory role
License, Training, and/or Certification Required: Excellent driving record
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Required Travel: Position may require travel to other Suburban Inns properties, client locations, or other locations.
Uniform and Appearance Guidelines:
Uniform: Uniform shirt and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member.
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor
We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
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