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Form of workThe Orange County Department of Social Services has an opening for a Human Services Coordinator I. The work involves the responsibility for leading the work of and providing continuing training to Human Services Specialists and Human Services Technicians.
An employee in this class leads a team in application processing, determination, and re-determination of eligibility for one or more public assistance programs. An employee in this class troubleshoots issues and trains employees on the use of related software applications.
Work is performed under the general direction of the Human Services Supervisor with leeway to exercise independent judgment within the framework of applicable rules, regulations, policies, and procedures in the performance of duties, both in terms of planning and accomplishing work, and in making decisions regarding customer needs and requests and conducting project assignments. Supervision over others is not required of this position. Position does related work as required.
Work is performed under the general direction of the Human Services Supervisor with leeway to exercise independent judgment within the framework of applicable rules, regulations, policies, and procedures in the performance of duties, both in terms of planning and accomplishing work, and in making decisions regarding customer needs and requests and conducting project assignments. Supervision over others is not required of this position. Position does related work as required.
Hiring range is based on the Orange County Social Services Step Plan. The Step Plan is based on years of Human Services Coordinator I experience. Full credit is given for years of experience performing the same job functions. Partial credit is given for years of experience performing related job functions. The top half of the scale is reserved for career employees with senior level experience in the same role.
* Background check required.
* Background check required.
Examples of Essential Functions
The following are examples of typical work activities and responsibilities. The incumbent may be responsible for performing other related duties and responsibilities as required or assigned. A position may not include all the work examples given, nor does the list include all that may be assigned.
Leads staff in performing the duties of their class including assigning work duties and checking completed work.
Provides ongoing training for staff on regulatory compliance and determination and re-determination of eligibility for public assistance programs.
Completes second-party reviews.
Troubleshoots complex issues in NC FAST.
Serves as back-up to the Human Services Supervisor.
Coordinates the assigned Human Services program(s) and is responsible for effective program delivery; develops plans for accomplishing program objectives, staffing requirements, and allotment of funds to various program components; performs recordkeeping, reviews program progress and needs and participates in goal setting and program evaluation.
Serves as technical resource to agency staff, clients, and community organizations.
The following are examples of typical work activities and responsibilities. The incumbent may be responsible for performing other related duties and responsibilities as required or assigned. A position may not include all the work examples given, nor does the list include all that may be assigned.
Leads staff in performing the duties of their class including assigning work duties and checking completed work.
Provides ongoing training for staff on regulatory compliance and determination and re-determination of eligibility for public assistance programs.
Completes second-party reviews.
Troubleshoots complex issues in NC FAST.
Serves as back-up to the Human Services Supervisor.
Coordinates the assigned Human Services program(s) and is responsible for effective program delivery; develops plans for accomplishing program objectives, staffing requirements, and allotment of funds to various program components; performs recordkeeping, reviews program progress and needs and participates in goal setting and program evaluation.
Serves as technical resource to agency staff, clients, and community organizations.
Provides case management services; determines eligibility, conducts assessments, develops plans to provide basic services to meet clients' needs and explains available services and programs; makes referrals to appropriate personnel, department or partnering agencies; prepares case documentation and required reports; consults with coworkers to review clients' progress, resolve problems, and monitor quality of service.
Provides consultation services to the community and related agencies; meets with community organizations, private individuals, agency administrators, and professional staff to gain cooperation in achieving program goals; serves as liaison to select community organizations.
Plans and conducts meetings, training, and other activities for program participants and/or staff members; creates educational materials; recruits, trains and supervises volunteers and/or interns.
Receives and/or reviews records and reports, such as referrals for program and volunteers, and research information for program and client needs.
Assists in evaluating statistical reports in order to determine whether agency goals are being met; compiles information in order to complete reports; proposes new procedures in order to make division more efficient.
Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments.
Adheres to the department's safety rules and regulations.
Provides consultation services to the community and related agencies; meets with community organizations, private individuals, agency administrators, and professional staff to gain cooperation in achieving program goals; serves as liaison to select community organizations.
Plans and conducts meetings, training, and other activities for program participants and/or staff members; creates educational materials; recruits, trains and supervises volunteers and/or interns.
Receives and/or reviews records and reports, such as referrals for program and volunteers, and research information for program and client needs.
Assists in evaluating statistical reports in order to determine whether agency goals are being met; compiles information in order to complete reports; proposes new procedures in order to make division more efficient.
Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments.
Adheres to the department's safety rules and regulations.
FULL PERFORMANCE KNOWLEDGE, SKILLS, AND ABILITIES
Good knowledge of social work and/or public administration principles, practices and techniques and their application to specific casework, group work and community programs.
Good knowledge of social work and/or public administration principles, practices and techniques and their application to specific casework, group work and community programs.
Good knowledge of governmental, private, and/or nonprofit organizations and resources in the community.
Good knowledge of the laws, ordinances, standards, and regulations pertaining to the specific duties and responsibilities of the position.
Good knowledge of family and group dynamics and counseling techniques.
Good knowledge of human behavior and variables affecting behavior, including socioeconomic challenges.
Good knowledge of directly supervising and training staff.
Good knowledge of the local job market and required occupational skills.
Skill in gathering and analyzing complex data.
Skills in public and interpersonal relations.
Skill in oral and written communication, including developing and delivering presentations and preparing and maintaining accurate records and reports.
Ability to coordinate and lead the work of others.
Ability to interview and assess eligibility status.
Ability to perform skills assessment and problem-solving.
Ability to plan and implement training programs.
Ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software.
Ability to demonstrate sound judgment; integrity; resourcefulness; accuracy; thoroughness and the physical condition commensurate with the demands of the position.
MINIMUM QUALIFICATIONS
Graduation from an accredited college or university with a master's degree in Human Services field such as social work, counseling, or psychology or closely related field; OR
Graduation from an accredited college or university with a bachelor's degree in Human Services field such as social work, counseling, or psychology or closely related field AND two (2) years of work experience in social work or counseling and/or work experience in the techniques of casework, group work, or community organization; OR
Skills in public and interpersonal relations.
Skill in oral and written communication, including developing and delivering presentations and preparing and maintaining accurate records and reports.
Ability to coordinate and lead the work of others.
Ability to interview and assess eligibility status.
Ability to perform skills assessment and problem-solving.
Ability to plan and implement training programs.
Ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software.
Ability to demonstrate sound judgment; integrity; resourcefulness; accuracy; thoroughness and the physical condition commensurate with the demands of the position.
MINIMUM QUALIFICATIONS
Graduation from an accredited college or university with a master's degree in Human Services field such as social work, counseling, or psychology or closely related field; OR
Graduation from an accredited college or university with a bachelor's degree in Human Services field such as social work, counseling, or psychology or closely related field AND two (2) years of work experience in social work or counseling and/or work experience in the techniques of casework, group work, or community organization; OR
An equivalent combination of training and experience as defined above. A higher degree does not substitute for work experience.
Must have one (1) year of work experience in leading teams or coordinating the work of others.
SPECIAL REQUIREMENT
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.
All offers of employment are conditioned upon successful clearance of a background check. Employment cannot commence until the employee has been cleared.
PHYSICAL REQUIREMENTS AND POSSIBLE HAZARDS
Ability to physically perform (with or without reasonable accommodation) basic life operational functions of climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing and repetitive motions of the hands/wrists.
Ability to physically perform (with or without reasonable accommodation) basic life operational functions of climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing and repetitive motions of the hands/wrists.
Ability to perform sedentary work, exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must possess the visual acuity to prepare and analyze data and figures, perform transcription, and operate a computer terminal.
Workers are subject to inside environmental conditions.
Orange County is an Equal Opportunity and Affirmative Action Employer
