Documentation Coordinator Supervisor

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

JOB PURPOSE:

The Supervisor oversees the day-to-day operations of the documentation team responsible for submission and retrieval of medical documentation to physician/referral source to ensure medical necessity required for funding by providing direct supervision to the employees. Supervision will ensure the delivery of quality service through monitoring, development of staff on a continual basis, and ensuring proper work processes meet Numotion procedures.

KEY RESPONSIBILITIES:

• Provide leadership and oversight of the day-to-day operations of the documentation team responsible for submission and retrieval of medical documentation to physician/referral source to ensure medical necessity required for funding.
• Interview, train, and make hiring decisions for individual contributors.
• Manage and delegate daily workflow of their direct reports.
• Oversee and ensure accuracy of documentation output.
• May assist the team members in collecting, tracking, storing, retrieving, and distributing documents, as well as provide assistance, as required, related to escalated issues.
• Evaluates the quality, completeness, and accuracy of individual and team outputs; Identify opportunities for enhancing the ongoing performance of business processes and collaborate with their leader on any changes.
• Implements processes to streamline, enhance the quality of, and improve the overall efficiency, consistency, and effectiveness of documentation services.
• Provides support within the scope of document control including preparation and implementation of internal and external audits.
• Provide on-going coaching, mentoring and development of direct reports.
• Develops and delivers training and/or guidance on document and records management processes.
• Assist the Medical Documentation Manager as needed.
• Collaborate with the manager to develop and recommend policies and procedures; develop written procedures to clarify or describe standard practices; coordinate the dissemination of procedures.
• Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• Associate degree or an equivalent combination of education and directly relevant experience may be considered.
• One (1) year order processing related experience.
• One (1) to two (2) years previous lead, training, or supervisory experience.
• Proficiency in Microsoft Office Suite.

PREFERRED COMPETENCIES AND QUALIFICATIONS:

• Bachelor’s degree.
• Able to use technology to optimize efficiency and effectiveness.
• Solid written and verbal communication, listening, organization and priority setting skills.
• Solid critical thinking and problem-solving skills.
• Excellent analytical, mathematical, and computations skills.
• Assertive, self-directed; able to work without supervision.
• Ability to work in a fast-paced environment and juggle multiple priorities.
• Ability to concentrate and remain focused while handling multiple tasks, responsibilities, and projects.
• Ability to read and to understand and carry out written and verbal instructions.

PHYSICAL WORK REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent use of hands, wrists, fingers associated with computer equipment.
• Prolonged periods of time working at a desk and/or on a computer.
• Occasionally move and reach with arms and hands.
• Ability to lift/move up to 10 pounds.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.