Dispatcher

Water Damage Services seeks a Dispatcher to maintain job schedules in our fast-paced Emergency Service Department. Our company provides an excellent work environment and is passionate about its dedication to achievement. We place an enormous value on the welfare and commitment of our employees as well as the superior level of service they provide to our customers. If you want to go from Good to Great, you want to be here! Our organization is built on a foundation of Honesty, Integrity and Customer Service.

Responsibilities Include:

- Answering calls and convert inquiries into booked service appointments.
- Prioritize an emergency service schedule.
- Dispatch emergency service technicians.
- Monitor daily driving routes and schedules for optimal efficiency/high level of productivity.
- Manage your assigned jobs from start to finish.
- Resolve any customer service concerns.
- Monitor the performance of Field Technicians and take corrective action.
- Xactimate estimating, sketching and record keeping.
- Coordinating additional sub-contracting work, when necessary.
- Audit job paperwork completed by Field Technicians to ensure completion and accuracy.
- Final billing and collecting payments. - Assistance with marketing to new and current referral accounts. - Other tasks, as assigned.

Requirements Include:

- Knowledge in the Emergency Restoration Industry is preferred, but not mandatory.
- Self-starter and quick thinker who has an interest in improving work efficiencies.
- The ability to think clearly and rationally.
- Must be able to prioritize and problem solve.
- Exceptional organizational skills and the ability to multi-task.
- Positive and energetic.
- Works well with a team as well as independently.
- Must be dependable and have a valid driver's license and reliable transportation.
- Basic computer and Microsoft office experience.

This position is full time. Our office hours are 8AM - 5PM.
Due to the emergency service we provide, this position will be required to answer emergency calls over the weekend and after hours, on a rotational schedule.

Compensation includes a base salary, plus commission after 90 days. Your salary will be determined based on your experience level and skill sets.

If you're a good fit and want to become a member of our team, you can apply by submitting your resume via email.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Work Location: In person