Dispatcher

Summary/Objective

The Dispatcher provides assistance with the scheduling of personnel and facilitates the dispatching processes using scheduling software. The Dispatcher makes sure traffic control plans and customer orders are fulfilled in accordance with federal and state regulations. This role provides support to the dispatch team including accurate communication, updating records, and transmitting information. The Dispatcher coordinates with other departments in meeting metrics and overall business objectives.

Essential Functions

This position is responsible for performing dispatch and operations support activities, including the following responsibilities:

• Answer multiple phone lines.
• Record and fill all customer work orders in a timely manner.
• Assign flaggers to work orders to maximize coverage and optimize cost, labor and equipment efficiencies. Develop, establish and maintain a positive working relationship with all field team members.
• Coordinates with employees on all signage and other equipment requirements to make sure all jobs are completely equipped.
• Provide quality service to all customers; respond to all customer questions and complaints in a timely and professional manner. Establish and maintain a positive working relationship with all customers.
• Maintain accurate dispatch and employee attendance records.
• Provide management with weekly dispatch and/or other reports as required.
• Provide employee support, issuance of PPE on occasion, and act as a liaison when issues arise.
• Contribute to proper and timely information flow between departments and customers.
• Maintain company records and files in a timely, accurate, and organized manner.
• Enters data in computer system and maintain logs, records, activities and other information.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Other duties as assigned.

Qualifications and Competencies

• Proven experience as Dispatcher or relevant position
• Excellent computer skills including accurate and fast data entry
• Ability to follow procedures and guidelines for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• Proficient in MS Office: Word, Excel
• Ability to learn Dispatch software
• Stress Management/Composure
• Thoroughness and follow through
• Time Management skills

Required Education and Experience

• Must be 18 years of age or older.
• High school diploma or GED.
• Minimum five (5) years related work experience preferred.
• Must meet the company guidelines for work-related driving.
• Successful completion of drug test.
• Successful completion of background screen.