Dispatcher

Compensation: $18 per hour

Available Shifts:

• Monday – Friday from 8:30 am – 5:00 pm
• Monday – Friday from 9:00 am – 5:30 pm

Summary

The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors.

Responsibilities

• Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary

• Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely dispatch of the tickets to the appropriate USIC staff

• Answer inbound calls from homeowners

• Answer call, investigate associated ticket and relay information back to the homeowner

• Perform data entry and other administrative functions

• Prepare tickets for billing, faxing standby sheets to customers and other administrative tasks

Requirements

• Ability to utilize computers and other office equipment

• Must be proficient in Microsoft Office; Excel and Outlook

• Excellent customer service skills

• Must be detail oriented and able to multi-task

• Excellent oral and written communication skills

• Excellent organizational skills

• Ability to work in a multi-line phone system environment

• High school education or equivalent; some college preferred

• Data entry experience preferred

• Reliable transportation required

We are an Equal Opportunity Employer. Veterans Are Encouraged To Apply.