911 Emergency Dispatcher

Seeking a person with strong keyboarding skills that is able to multitask with precision and stay calm in emergency situations to begin a rewarding career as an emergency dispatch operator.

POSITION: Dispatcher

DEPARTMENT: E-911

WORK SCHEDULE: As scheduled, must be available weekends, afternoons, and midnight shift
STATUS: Full-time

FLSA STATUS: Non-exempt

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. White County provides reasonable accommodation to qualified employees and applicants with known disabilities who require accommodation to complete the application process or perform essential functions of the job, unless the accommodation would cause an undue hardship.

Incumbent serves as Dispatcher for White County E-911, responsible for monitoring incoming emergency and non-emergency calls and dispatching information to appropriate response units.

DUTIES:

Receives all emergency-related calls, gathers maximum amount of information in minimum amount of time, determines appropriate response and dispatches Police, Fire, EMS and/or other local emergency personnel accordingly.

Maintains and tracks current status of all police, fire, EMS, command and response personnel, assessing unit safety and need for backup, and dispatching backup units as necessary.

Receives incoming non-emergency/information-related calls, determines nature of call, responds to inquiries, routes caller to appropriate individual/department, takes message and/or forwards calls to voice mail.

Enters all emergency and non-emergency dispatch data and shift activities in Computer Aided Dispatch (CAD) as required.

Receives and transmits computer teletypes pertaining to, but not limited to, criminal histories, drivers’ licenses, vehicle registrations, protective orders, gun permits, runaways, wanted and missing persons, AMBER alerts, and stolen property and vehicles.

Verifies, enters and maintains accurate IDACS/NCIC information for the Department and other law enforcement agencies, researching and retrieving information as requested.

Provides emergency/medical instructions as needed, comforts emotionally distraught persons, and utilizes mapping to locate 9-1-1 calls and provide directions.

Calls various agencies as required, including, but not limited to Red Cross, County Coroner, and Hazmat as situations demand.

Contacts and works with Public Works, utilities, wrecker/tow services, telephone companies, wireless phone companies, and alarm companies as needed.

Gathers weather information from National Weather Service. Provides road and weather conditions to other County departments, hospitals, schools, and the general public as warranted. Initiates and tests tornado sirens.

Performs data entry and record keeping in various programs and updates County-wide information for businesses, addresses, and emergency contacts.

Performs warrant checks, and administrative messaging for Jail staff and other agencies.

Tests radio function and paging system on a regular basis and notifies supervisor of problems.

Operates Sheriff’s Office Jail door system, maintains/monitors exterior doors and answers speakers.

Periodically attends prescribed training programs for certification/re-certification in specialized areas as required.

Maintains neat and orderly work area.

Performs related duties as assigned.

I. JOB REQUIREMENTS AND DIFFICULTY OF WORK:

High school diploma or GED.

Possession of or ability to obtain and maintain possession of all required certifications, including, but not limited to, First Responder/CPR, IDACS/NCIC, and Emergency Medical Dispatch certifications.

Working knowledge of and ability to make practical application of standard practices, procedures, rules and regulations of the Department and ability to take authoritative action as situations demand.

Complete knowledge of local geography and ability to read maps, use emergency code terminology, and quickly, clearly and calmly respond during stressful situations.

Working knowledge of standard English grammar, spelling and punctuation, and ability to condense large amounts of information into coherent typed remarks. Ability to complete written reports within Department deadlines.

Working knowledge of radio frequencies, codes, procedures and limitations and ability to speak clearly and distinctly, hear and be heard and understood when communicating in person, by radio, or by telephone.

Practical knowledge of area law enforcement, EMS and fire demands, and ability to effectively perform essential duties of the position without posing a direct threat to the health and safety of self and other individuals in the workplace.

Ability to type with speed and accuracy and properly operate a variety of standard office equipment, including computer, E-911 system, two-way radio, computerized telephone system, weather radio, paging system, copier, scanner, and fax machine.

Ability to effectively communicate orally and in writing with co-workers, other County departments, police and fire personnel, emergency services, public safety agencies, Jail, hospital, utility companies, wrecker services, and members of the public, including being sensitive to professional ethics, gender, cultural diversities and disabilities.

Ability to provide public access to or maintain confidentiality of Department information and records according to state requirements.

Ability to comply with all employer and Department policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.

Ability to competently serve the public with diplomacy and respect, including occasional encounters with irrational/distraught persons.

Ability to understand, memorize, retain, and carry out oral and written instructions and present findings in oral or written form.

Ability to compile, compare, analyze, evaluate and coordinate data, make determinations, and take action based on data analysis.

Ability to add, subtract, multiply, and divide.

Ability to work with minimum supervision and with others in a team environment, often amidst frequent distractions, interruptions and time constraints, and on several tasks at the same time.

Ability to work irregular and/or extended hours, evenings and weekends as scheduled, and occasionally travel out of town for training/seminars, sometimes overnight.

II. RESPONSIBILITY:

Incumbent performs duties according to a formal schedule, with work priorities primarily determined by supervisor and service needs of the public. Incumbent works with supervisor in setting work assignments, goals/objectives, and priorities and has some flexibility in the job. On rare occasions, decisions are made in the absence of specific policies and procedures, and/or guidance from supervisor. Errors in incumbent’s work are primarily detected or prevented through supervisory review or notification from other departments, agencies or the public. Errors in decision could result in inconvenience to other agencies or the public, substantial property loss, and/or endangerment/loss of life to emergency service workers or members of the public.

III. PERSONAL WORK RELATIONSHIPS:

Incumbent maintains frequent contact with co-workers, other County departments, police and fire personnel, emergency services, public safety agencies, Jail, hospital, utility companies, wrecker services, and members of the public for purposes of giving and r

Incumbent reports directly to Director.

IV. PHYSICAL EFFORT AND WORK ENVIRONMENT:

Incumbent performs duties in a communications center, involving sitting/walking at will, keyboarding, reaching, bending, close/distance vision, color/depth perception, ability to adjust focus, handling/fingering objects, hearing sounds/communication, and speaking clearly. Incumbent is frequently exposed to stressful situations associated with emergency requests for assistance and typically performs duties in a restricted seated position with little or no opportunity for breaks during shift.

Incumbent works extended and/or irregular hours, evenings and weekends as scheduled and occasionally travels out of town for training/seminars, sometimes overnight.

Job Type: Full-time

Pay: From $45,122.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Rotating weekends

Education:

• High school or equivalent (Required)

Experience:

• keyboarding/typing: 1 year (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Ability to Relocate:

• Monticello, IN 47960: Relocate before starting work (Required)

Work Location: In person