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SalaryPosition Information
Under the general supervision of the Communications Supervisor, the Dispatcher will dispatch routine and emergency communications in support of a 24-hour 7 day per week operation at the UC Riverside Police Department. The Dispatcher is responsible for entering calls into the Computer Aided Dispatch System (CAD); managing and routing 9-1-1 and Police telephone calls, and prioritizing dispatched calls for service to ensure the safety of all field personnel. The Dispatcher is also responsible for operating and monitoring numerous radios on various frequencies; monitoring fire, robbery and intrusion alarm systems; making inquiries and entries into computer systems; disseminating information to the proper authority; and operating numerous computer systems with connections to local, State and Federal Law enforcement systems.
The salary range for the Dispatcher is $29.98 - $39.98 hourly. The expected pay scale for this position is up to $33.98 hourly. We base placement within these ranges on the individual's qualifications as they relate to this position.
Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.
As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is ten weeks after their first date of employment.
The salary range for the Dispatcher is $29.98 - $39.98 hourly. The expected pay scale for this position is up to $33.98 hourly. We base placement within these ranges on the individual's qualifications as they relate to this position.
Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.
As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is ten weeks after their first date of employment.
Education
Education Requirements
Degree
Requirement
Any combination equivalent to graduation from high school.
Required
Recent completion of the POST Public Safety Dispatcher Course.
Preferred
Experience
Experience
Requirement
Minimum of 2 years of experience performing complex administrative work including accessing and entering information into computer systems and databases.
Required
Prior experience working as a public safety dispatcher for a law enforcement agency or fire department .
Preferred
Special Conditions
Special Condition
Requirement
The incumbent must also possess normal color vision, hearing and reaction times.
Required
Satisfactory completion of a POST-certified, 80-hour Basic Complaint/Dispatcher course within 12 months of the date of hire.
Required
Undergo a thorough background investigation.
Required
Evaluation of oral communication skills.
Required
The completion of a medical examination.
Required
Public Driving Record and possess or ability to obtain within 30 days of appointment, a valid appropriate Class "C" California Motor Vehicle Operator's License.
Required
Must be willing to work weekends, holidays, as well as days, graveyard and overtime shifts (hours outside standard Mon-Fri 8AM-5PM work hours).
Required
The completion of 12 months' probation.
Required
Must be able to pass a speed and accuracy typing test at 35 wpm
Required
Must be able to sit for long periods in a confined area and wear a headset.
Required
Minimum Requirements
Demonstrated skill in correct English usage, spelling, punctuation, and grammar; rapid and accurate typing; and independently drafting and documenting correspondence pertaining to the operations, policies, and procedures of the functional area.
Demonstrated ability handling difficult, sensitive and confidential situations tactfully; accessing and updating various indexes.
Demonstrated ability to perform effectively under conditions of fluctuating workload, high call volume, interruptions and competing priorities and requirements; utilize excellent interpersonal skills while working as part of a team and collaborating with colleagues; maintain cooperative working relationships; model and promote the University's principles of community and commitment to diversity and inclusion; and work rotating shifts and/or holiday with changing days off in a 24-hour/7 day operation.
Demonstrated ability handling difficult, sensitive and confidential situations tactfully; accessing and updating various indexes.
Demonstrated ability to perform effectively under conditions of fluctuating workload, high call volume, interruptions and competing priorities and requirements; utilize excellent interpersonal skills while working as part of a team and collaborating with colleagues; maintain cooperative working relationships; model and promote the University's principles of community and commitment to diversity and inclusion; and work rotating shifts and/or holiday with changing days off in a 24-hour/7 day operation.
Preferred Qualifications
Proficient in the use of computers and computer applications, i.e., word processing, computer aided dispatch systems and Internet applications.
Knowledge of UCR campus locations.
Knowledge of UCR campus locations.
Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
