AddressJulius Silvert is hiring a Dispatcher to join our growing team. For over 100 years, our family-owned business has proudly served customers along the east coast while growing our organization and valuing all team members. We're looking for someone who has previous dispatcher experience in a fast-paced environment and is looking for a new environment to grow. We offer generous benefits and pay in a position that has a ton of room for growth. Knowledgeable foodies in search of their next adventure are highly encouraged to apply!
Responsibilities:
- Track all drivers throughout the day
- Send regular driver status updates as requested
- Respond to ETA requests
- Recognize and advise the supervisor on the shift of any drivers showing delays or other potential issues that will result in a driver returning later than scheduled or not being able to complete their route
- Record any concerns or feedback from drivers (i.e. Route order, condition of load)
- Answering calls in dispatch – resolve issues and or bring them to the supervisor's attention
- Assisting drivers with issues at vendors
- Assist with resolving discrepancies, customer concerns, product shorts, invoicing, and returns
- Any other issues preventing the driver from moving along including mechanical failures and breakdowns
- Support shift supervisor with various requests related to transportation
- Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries
- Anticipate inbound shipments based on available information, and proactively track shipments
- Assist with invoicing and billing process and or updates
- Respond to customer requests for shipment status
- Respond to e-mail and telephone requests in a timely manner
- Respond to issues as escalated, and escalate unresolved issues to Transportation Management
Qualifications:
- 2+ years experience dispatching dealing with 30+ drivers
- Must be able to operate effectively & efficiently in a fast-paced environment
- TMS skills - Road Net and Omni Tracs preferred
- MS Office proficient - Excel, Word & Outlook
- Accustomed to dealing with and communicating with drivers
- Candidate must be flexible with hours
EEO M/F/D/V Our company recruits, hires, and promotes individuals without regard to race, creed, color, religion, age, gender, national origin or ancestry, marital status, sexual orientation, veteran status, or physical or mental disability unrelated to an individual's ability to perform the job, or any other status protected by law, all in accordance with applicable Federal, State or Local Laws.
Benefits:
- 401(k) matching
- Dental Insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Company's website:
www.juliussilvert.com
