Dispatcher

Overview: As the manufacturer of Dart® and Solo® brand products,Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, profit-sharing retirement plan, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Coordinates product, vehicle, and driver availability to dispatch company-owned trucks to ensure timely delivery of products to customers and third parties.

Day-to-Day Role:

• Follow and commit to meet Key Performance Indicators (KPI’s) for safety, quality, efficiency, and service requirements
• Follow practices and processes intended to provide safe products that comply with appropriate laws and regulations, meet the company quality standards
• Follow and commit to safety and GMP (Good Manufacturing Practices)
• Plan, schedule, coordinate, dispatch, route, and track tractors and trailers
• Develop efficient routes to ensure that deliveries are made in a timely fashion
• Monitor all trips real-time and effectively coordinate pick-ups and drop offs
• Maintain contact with drivers throughout their shifts and address routing or emergency issues; escalate as appropriate
• Monitor road conditions, construction zones, and accidents in order to revise routes as needed
• Interact with and update customers on the status of their deliveries including potential delays
• Identify and seek to resolve potential problems
• Monitor and track drivers' working hours and vehicle usage
• Interface with supervisor to secure additional drivers, utilize outside carriers, modify existing equipment, or acquire additional equipment to satisfy capacity demands with corporate
• Enter, record, maintain and track data, logs, reports and other required documentation using ERP or other systems; Ensure regulatory requirements are maintained
• Create, compile, and deliver required reports
• Address and respond to correspondence including phone calls, email, and dock window

Core Skills and Qualifications:

The ideal candidate must possess all of the following:

• High School Diploma or GED and one (1) year previous automotive freight dispatching experience
• Quick decision-making skills, especially under pressure
• Excellent verbal communication and customer service skills, including a pleasant phone demeanor
• Strong written communication skills demonstrating the ability to respond to email, prepare reports and correspondence, and other supplemental materials in a clear and concise manner
• Experience using Microsoft Office, including the ability to create reports, documents, and spreadsheets in MS Word and MS Excel
• Strong attention to detail and accuracy
• Organizational skills including the ability to prioritize workload to meet deadlines
• Ability to effectively manage and execute multiple tasks, projects and priorities
• Math skills to include simple addition, subtraction, multiplication and division
• Demonstration of minimum proficiency with the English language in order to ensure effective new hire training and on-going communications about safety and quality issues

 Preferred Skills and Qualifications:

• SAP experience
• Basic understanding of Hours of Service (HOS) regulations
• Previous Electronic Logging Device (ELD) experience, Omnitracs

Dart Container is a drug-free workplace.  Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.

*THC testing ONLY when such testing is required by law.
Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

https://www.dartcontainer.com/eeoaa/

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.

If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at applicationassistance@dart.biz for assistance.