Dispatcher/Customer Service

Job Summary
The Dispatcher is responsible for coordinating activities of employees engaged in delivering products.

Job Responsibilities
Confers with plant production and yard personnel to establish delivery schedules according to factors such as truck capacities, distances to delivery site, and unloading times
Confers with customer services representative regarding scheduled times for customer deliveries
Generates invoices, delivery tickets, and related shipping documents
Assigns drivers for scheduled deliveries of concrete products
Generates reports of cash and charge sales
Strives to meet customer expectations without exception and achieve highly positive customer satisfaction survey results consistent with strategic objectives
Jointly coordinates with operations and sales to resolve problems and improve quality of service
Develops working relationships with internal customers in order to ensure customer needs are addressed
Records quantity of sand, cement, gravel, and water required for each mix on loading ticket
Prepares invoices, delivery tickets, relating shipping documents, and assigns drivers for scheduled deliveries
Prepares cash and charge sales reports for shipments from drivers
Maintains radio contact with drivers to expedite deliveries
May recommend to management improvements in procedures to improve customer service
Adhere to all yard and O.S.H.A. rules and regulations at all times and wear proper safety equipment while on plant grounds
Meet or exceed company safety standards
Perform other job responsibilities as assigned by management
Qualifications
2 year of dispatching experience preferred
Knowledge, Skills, and Abilities
Knowledge of O.S.H.A rules and regulations
Working Conditions
Must wear protective equipment while at the location
Physical Requirements
Requires walking, sitting, lifting, pushing, pulling, and climbing to a significant degree
Exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently
Job involves sitting most of the time, but also involves walking or standing for brief periods of time
While performing the duties of this job, the employee is regularly required to talk and hear, in order to communicate to employees/visitors as well as function safely around heavy rolling equipment
Must be able to perform all job functions which include, but may not be limited to, pushing, turning, and/or pulling of controls

Job Types: Full-time, Part-time

Pay: $18.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• construction: 1 year (Required)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Relocate:

• Bakersfield, CA 93308: Relocate before starting work (Required)

Work Location: In person