Dispatch Officer

GENERAL PURPOSE

Receives and transmits emergency and administrative messages over a combined police, fire, and medical communications systems.

SUPERVISION RECEIVED

Works under the general supervision of the Chief of Police or designee.

SUPERVISION EXERCISED

None.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plans, organizes, and performs work according to standardized procedures.
• Receives telephone, radio calls and mechanical alarm signals for police, fire or medical emergency services.
• Enters information into Computer Aided Dispatch system (CAD) and RMS System.
• Retrieves information for dispatch from CAD System.
• Dispatches police vehicles by radio, receives and transmits orders and instructions using appropriate code language to police officers at the scene of an emergency.
• Coordinates with Patrol Sergeant, dispatching of back-up units.
• Coordinates radio communication with State Police and other local Police Departments as needed.
• Receives fire emergency calls, or fire security system signal, sounds alarm and monitors equipment responding by radio.
• Dispatches police vehicle to emergency medical calls, notifies ambulance service to
• respond as needed.
• Uses computer terminal to input, retrieve and transmit information from National Crime
• Information System.
• Receives and transmits information from state motor vehicle files to patrol officers.
• Receives and transmits calls to Canine Control Officers.
• Reports major criminal or emergency calls to Chief of Police or Officer in Charge.
• Enters data into computer system for records keeping.
• Retrieves data from computer system and assists in preparation of court information files and case incident reports and prepares files and records.
• Maintains daily log, wrecker rotation log and security systems files.
• Responds to after-hour informational calls for town departments.
• Tests and performs minor maintenance on equipment.
• Reports equipment failure to supervisor.
• Monitors prisoner cells by internal television system.
• Performs related administrative-clerical duties as required.
• Other duties assigned.

MINIMUM QUALIFICATIONS

High Scholl Diploma or GED

Possess a valid Texas Driver's License

Ability to verbally communicate effectively under stressful conditions. Ability to type. Ability to

operate CAD system, and basic computer system.

SPECIAL REQUIREMENTS

Required Licenses/Certificates Applicant must be capable of acquiring the following:

TCIC/NCIC (Texas and National Crime Information Center) Certification

TLETS/NLETS Basic Procedures Certification

Basic Telecommunications Certification

TDD (Telecommunication Device for the Deaf) Certification

Pass state exam for Telecommunicator License within one year of employment and other certifications specified by supervisor.