Emergency Services Dispatcher

Responsibilities:
- Receive emergency calls and gather necessary information from callers
- Determine the nature of the emergency and dispatch appropriate emergency personnel
- Monitor and track the status of emergency personnel and provide updates as needed
- Use law enforcement databases and systems to access information and provide assistance
- Stay calm and composed in high-stress situations and provide reassurance to callers
- Document all calls and maintain accurate records of incidents

Skills:
- Proficient in operating phone systems and handling multiple calls simultaneously
- Excellent typing skills for accurate data entry during emergency calls
- Strong communication skills to effectively interact with callers, emergency personnel, and other dispatchers
- Ability to analyze situations quickly and make critical decisions under pressure
- Conflict management skills to handle difficult or emotional callers with empathy and professionalism
- Possession of a valid certificate or training in emergency dispatch procedures is preferred

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, qualifications, or working conditions associated with the job.

Job Type: Full-time

Pay: $22.27 per hour

Expected hours: 42 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift

Work Location: In person