Telecommunicator/Dispatcher - Winter 2023

Salary : $48,048.00 - $56,451.20 Annually
Location : Conroe, TX
Job Type: Full-Time
Job Number: 202300158
Division: Executive
Department: Dispatch/911
Opening Date: 12/04/2023
Closing Date: 1/31/2024 11:59 PM Central
Description
The Telecommunicator is responsible for answering emergency and non-emergency calls, entering calls for service in computer-aided dispatch, NLETS/TLETS data entry, and for radio operations, dispatching officers to various law enforcement situations throughout Montgomery County.
Shift Hours: Must be able to work assigned shift, which may include evenings, nights, weekends, and holidays. See supplemental information for more details.
*Base pay does not include any additional TCOLE certificate pay or incentives the candidate may qualify for. Please visit MCTXSheriff.org for our salary information, certificate pay, and other incentives such as bilingual pay.
Primary Job Duties

• Answers emergency telephone calls received from the public
• Question callers to determine the nature and location of the problem, extracts and records essential information and gives proper information to callers
• Dispatches via a radio console, emergency and other calls requiring law enforcement response
• Must have the ability to actively listen to understand the needs and situations of others
• Must have the ability to speak English with sufficient clarity to be understood by others on the telephone, radio, and in person.

Education, Experience, and Skill Requirements

• Must have a high school diploma or GED
• Must be at least 18 years of age
• Must be a U.S. Citizen and resident of the contiguous United States for a period of time sufficient to conduct a background investigation
• Must possess a current valid Texas driver's license and proof of liability insurance with no more than 3 moving violations in the past 3 years
• Previous Law Enforcement or Telecommunicator experience preferred
• Subject to polygraph exam
• Subject to a background investigation and interview prior to appointment
• Fingerprinted and subjected to a search of local, state, and U.S. national records and fingerprint files to disclose any criminal record
• No conviction above a Class B Misdemeanor or a Class B Misdemeanor within the last 10 years nor have been on or currently on court-ordered community supervision or probation for any criminal offense
• Must pass hearing test
• Not currently charged with any criminal offense for which conviction would be a bar to licensure
• No conviction in any court of an offense involving family violence as defined under Chapter 71, Texas Family Code
• Has never received a dishonorable discharge or other discharge based on misconduct which bars future military service
• Must hold a Telecommunicator license or be eligible for licensing by TCOLE
• If not a licensed Telecommunicator, must agree to obtain the license not later than the first anniversary of the date of employment

This list does not necessarily contain all of the requirements to be a licensed Telecommunicator in the State of Texas. Applicants should review TCOLE Rule 217 / Texas Occupations Code Chapter 1701 for more information.
Supplemental Information
Testing Information: Applicants must be able to take and pass the Montgomery County Sheriff's Office Testing. All testing is facilitated in the MCSO Recruiting Division Offices at: 1 Criminal Justice Dr., Conroe, Texas, 77301. Test & Type score requirements for this position are:

• CritiCall Exam: Applicants must pass the Criticall Exam

Shift Hours: Must be able to work assigned shift, which may include evenings, nights, weekends, and holidays. Dispatchers will be subject to scheduled on-call days.
Additional Information: After receiving a conditional offer of employment applicant must pass the following before becoming an employee of Montgomery County:

• a drug screen (1/2 cost = $25.00, responsibility of applicant)
• a hearing test with our selected screener
• a psychological exam with our selected psychologist (MCSO pays full cost of $200.00)

Montgomery County offers a very competitive benefit package to all full-time employees.

• Medical
• Dental (optional)
• Vision (optional)
• Short-Term / Long-Term Disability (optional)
• Critical Illness (optional)
• Accident Plans (optional)
• Prescription Plan
• Access to the FREE Montgomery County Wellness Center
• Employees become vested after 8 years (County matches $2.50 to every $1.00 invested by employee)
• 75-year rule (Age + Years of Service equaling 75 makes an employee eligible to receive full retirement benefits)
• Step Pay by years of TCOLE Service Time (Sworn Positions Only)
• TCOLE Certificate Pay (ALL TCOLE Positions)

All health benefits are coordinated through Montgomery County - please visit for more information.
01
Employees of the Montgomery County Sheriff's Office (MCSO) are exposed to confidential and law enforcement sensitive information. A thorough background investigation is required to properly evaluate the suitability of applicants for employment with this agency. For this reason, it is essential to provide accurate information throughout the hiring process. The hiring process will end for applicants who fail to provide truthful information. Montgomery County is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors.

• I have read the above statement and understand that by submitted this application I agree to be subject to a background investigation including but not limited to: education, employment, driving record, criminal history, financial responsibility, or any areas as deemed reasonable and justifiable for the purpose of employment with MCSO.

02
Please provide your current driver's license number and state. Attach a photo of your ID during your application submission. Note: a valid state-issued driver's license is required for all positions. If none, type "N/A."
03
Please provide your full social security number:
04
Have you ever held an out-of-state driver's license? If yes, list the state and license number. If this does not apply, type "N/A."
05
Have you ever applied with the Montgomery County Sheriff's Office? If yes, explain when, which position(s), and why you were not accepted. If no, type "N/A"
06
List all law enforcement agencies you have applied with. Provide the application date(s) and status of the application(s). If none, type N/A"
07
MCSO's current dress code policy requires any body art, tattoos, brands, or intentional scarring to be covered or concealed while on duty or while representing the MCSO in any official capacity. Disclosure of any visible markings is required but does not automatically disqualify you from employment. Do you have any visible body art, tattoos, brands, or intentional scarring that cannot be covered or concealed? If yes, list the location of the markings, as well as a description. You will need to upload a photo of the VISIBLE tattoo to the application for review. If you do not have visible markings, type "N/A"
08
Have you previously been in contact with an MCSO Recruiter? If so, please list the name.
09
Have you ever held a position as a Telecommunicator / Dispatcher?If yes, please list the duration. If no, type "N/A"
Required Question