Service Dispatcher / Office Assistant

Benefits:

-Health insurance with company contributions. We have 3 plans available to meet your needs including an HSA (Health Savings Account) and a 0% coinsurance option.

-Retirement plan with 100% employer matching contributions

- Paid vacation / paid holidays

- 90 day performance review with potential with pay increase

- Spiffs and Bonuses for performance

- Weekly pay by direct deposit

- Training (in-house and 3rd party) with room for advancement in our company

Skills Required

- Do you have at least two years’ experience as a dispatcher in the home services industry (HVAC, Plumbing, Electrical, Pest Control, Etc.)?

- The ability to laugh at yourself as well as others! We like to keep the humor light around here and this is a must-have trait.

-Can you cheerfully and clearly communicate with clients without using the words “no, can’t, and won’t”?

-Do have a knack for multi-tasking and the ability to prioritize service calls based on the available resources and urgency?

-Required computer skills: Microsoft Word, Excel, and Outlook. Preferred computer skills: FieldEdge, XOI Technologies, Profit Rhino, and Quickbooks

- Proficient grammar and spelling

- Drug free, clean background, and professional appearance

- Outstanding personality and phone etiquette.

Key Responsibilities

· Oversee a dispatch board, schedule and organize our field staff’s dispatches

· Make follow-up “happy calls” after services are performed so ensure we exceeded the clients expectations.

· Logistics coordination including making sure any needed materials are picked up and returned before and after jobs are started/completed

· Knowing where our field staff is at all times and making sure they arrive on time and that no one is left behind at the end of the day.

· Selling maintenance agreements

Who we are:

We are a family owned and operated Air Conditioning and Refrigeration Service Company that has serviced the Houston and Bryan/College Station areas for the past 41 years and have a position available for increasing our office staff. If you posses great personal communication skills, time management, and ability to stay organized, and want to work with some of the best and most knowledgeable staff around, then we would like to interview you.

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities
• Commission pay

Experience:

• FieldEdge FSM Software: 1 year (Preferred)
• Dispatching in a Home Services related industry: 2 years (Required)
• Customer Service: 2 years (Preferred)

Work Location: In person