Director, Retail Operations

This role is onsite in our New York City office, reporting to the President, Retail.

Aescape - pronounced “escape” - is a first-of-its-kind lifestyle robotics company bringing people and robotics together for better living. We are in a period of rapid growth, launching our category-transforming product in 2024 with global leaders in hospitality, wellness, sports and fitness. Our diverse team focuses every day on building products that will change and improve the lives of our members and partners we do business with.

We’re looking for a driven Director of Retail Operations who can launch Aescape's owned & operated Retail Operations from the ground up. Your goal is to deliver the consistent, exceptional execution of the Retail Division's initiatives and drive operational excellence as we scale our retail footprint. With ambitious deadlines, we need a tenacious executer who can collaborate cross functionally with Aescape's leadership as we become a leader in the retail industry. This is an amazing opportunity for you to own the creation of our Retail Operations and develop your leadership capabilities as we revolutionize the massage therapy industry. If this sounds like you, we’d love to hear from you!

What You’ll Do

As our first Director, Retail Operations at Aescape you will…

• Directly report to the President of Retail, overseeing all owned & operated Retail Operations and driving consistent execution of company initiatives.

• Manage development and implementation of new store opening processes to facilitate growth.

• Review and update SOPs and policies through digital platforms.

• Collaborate with the Product team to provide necessary product knowledge content to store teams.

• Integrate retail systems for efficient logistics and timely product delivery.

• Develop operational and procurement best practices in collaboration with leadership.

• Create robust reporting for KPIs and retail financials.

• Monitor store reporting, identifies needs, and strategizes to fill process gaps.

• Implement Asset Protection/LP standards to minimize shrinkage.

• Serve as the single point of contact for all retail operational issues.

• Manage communication protocol and engagement strategies for store teams.

• Coordinate construction projects and post-opening maintenance.

• Implement a Consumer Satisfaction program for continuous improvement.

• Promote teamwork, brand culture, and core values through personal commitment and empowerment of associates.

What You’ll Bring

• 5+ years in HQ store support and management, and/or 3 years of multi-unit field management for specialty retailers. Bonus if in tech, fitness, or health & wellness space.

• Natural leader with the ability to cultivate and nurture high-performing teams.

• Communications expert and leader across the retail business unit

• Expert in strategic business acumen with a keen focus on processes for all field KPIs and other key business drivers that directly impact the member journey.

• Strong knowledge of all financial aspects of Retail Operations to support the achievement of strategic goals and maximize profitability

• Entrepreneurial mindset, tenacious problem-solver, thrives in ambiguity

• College degree preferred or equivalent work experience.

What’s In It For You

• Join a trailblazing tech company anticipated to transform the massage industry

• The chance to make a difference with a product that empowers healthier and happier living

• Team culture driven by passion, ambition, empowerment, inclusion, curiosity, and fun!

• We’ll grow together – your personal and professional growth are equally important

• An environment that empowers individuals, emboldens teams, and rewards achievement

• Early stage equity in a company led by serial entrepreneurs with multiple exits

• Medical, vision, and dental insurance covered by us (if scheduled 30+ hours/week)

• 401k with 4% company match

• Unlimited vacation, generous parental leave

• Working late? Dinner is on us.

• The target base salary range is $140,000 - $160,000 + discretionary bonus + equity

More on Aescape

Aescape (pronounced 'escape') is a first-of-its-kind lifestyle robotics company bringing people and robotics together for better living. Founded in 2017, Aescape has developed fully automated massage therapy to help hospitality, fitness and healthcare industries meet the rising demand for wellness services in the face of a growing global labor shortage. Aescape delivers exceptional massages: consistent, accessible, and on your terms.
We’re proud to share that we’ve raised $80M pre-launch, affirming what we know to be true: we’re truly revolutionizing the massage experience.

Founder Eric Litman (4 prior exits) is joined by a leadership team from Peloton, Tonal, Amazon, Accenture, Apple, Bird, Meta, Uber, Yahoo, and Intuitive Surgical. Named by Business Insider as one of the top 22 innovative sports startups

We are inspired by individuals who are passionate, driven, and eager to learn. We are an equal opportunity employer and value diverse perspectives and people who are resourceful, determined, and have a passion to make a difference in the world. Like our product, we empower people to reach their full potential with Aescape.
TRY ONCE, BELIEVE FOREVER.