Director, Resource Management

Job Summary
This role leads the Resource Management responsibility for the technology organization. This role directs the processes and ways of working through different channels for properly resourcing, allocating and utilizing a myriad of resources and skillsets to meet the team’s demands. This role is also responsible for strategic partnerships with third parties to maximize outcomes and ensure operational excellence.
Job Responsibilities

• Establish and run governance to ensure sufficient capacity availability to meet forecasted work
• Establish and maintain an accurate view of the Technology workforce across FTEs, Contractors, and third parties, including allocation, utilization, and skillsets
• Process management and optimization of resource onboarding, extensions/moves, and offboarding. Regular compliance reporting.
• Establish and improve processes to speed up resource mobilization and allocation to priority initiatives.
• Integrate resource utilization oversight within delivery management processes and reporting outputs.
• Establish guidelines and standards to identify specific, detailed skills requirements. Educate standards regularly.
• Develop and run reporting to ensure skills are fully utilized and maximum value is gained from them on allocated work
• Process management and optimization of vendor management, including implementing best practices in vendor segmentation and ways of working
• Lead strategic vendor relations and partners with Sourcing, Business and technology teams to define category-specific sourcing strategies that are aligned to the broader Technology strategy
• Develops and executes on Technology performance management strategies and plans, including KPIs and scorecards
• Oversees managed service providers and other vendors that deliver services for the technology team
• Streamlines vendor landscape to reduce supplier costs and define new engagements to properly source portfolio of work and ensure value extraction
• Performs as a liaison with Procurement for contract negotiations, remediation, renewals, and changes.
• Monitors service and operating level agreements.
• Provides monthly scorecards, delivers metrics and executive insights that drive decisions.
• Performs proactive/predictive analytics, analyzes and reviews key category metrics, volumes & trends, and engages with internal partners.
• Establishes operational objectives for managers and/or teams of professionals in order to achieve the strategic and operational objectives of the group.
• Develops and mentors' staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace

About Walgreens and WBA
Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
Basic Qualifications

• Experience in vendor management processes and ways of working, especially through MSPs and outsourcing arrangements
• Experience with utilization and forecasting insights
• Experience with process management and optimization of resources
• Experience standing up managed service providers and other outsourcing engagements
• At least 5 years of experience leading geographically diverse operational functions within a global, highly complex, matrix organization
• At least 5 years of experience delivering value for IT through creation of KPIs and other metrics that measure outcomes
• Advanced Power BI experience
• Experience setting KPIs for technology function in a large enterprise.
• Experience working & negotiating with suppliers
• At least 2 years of experience contributing to financial decisions in the workplace.
• At least 3 years of direct leadership, indirect leadership and/or cross-functional team leadership.
• Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Experience partnering and working with multi-functional leadership teams including Finance, Security, Sourcing, IT
• Experience working in a dynamic, fast-moving environment.
• Strong communications, teamwork, and consensus building skills, particularly with senior IT leadership
• Understanding of industry standards, business operations and regulatory requirements

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