Director Of Student Business Services (Bursar)

Director of Student Business Services

The Citadel, The Military College of South Carolina is accepting applications for a Director of Student Business Services (Bursar).  The Director of Student Business Services (SBS) is a collaborative partner of The Citadel Finance & Business leadership team and is responsible for managing the cashiering, billing, and centralized accounts receivable systems for the college. The director also leads and coordinates the activities of a team engaged in keeping complete records of tuition, fees, and other receipts for the college.
The Director of SBS will work closely with the Associate Vice President for Finance & Business (AVP F&B) and interact with other senior administrators, deans, directors, faculty, staff, and community members to direct and strengthen The Citadel's business, financial and administrative policies and strategies to achieve the college's goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee the overall operations of the Student Business Services Office (SBS office) to include billing, receivables, refunding and cashiering functions of The Citadel.
• Plan, develop, and implement strategies for managing student accounts receivable for the college.
• Design, establish, and maintain an organizational structure and staffing to effectively accomplish the college's goals and objectives; recruit, employ, train, supervise, and evaluate unit staff.
• Develop procedures and training programs for the proper handling of cash, check and credit cards in accordance with college, state and federal policies.
• Manage the SBS Office in the assessment, revenue recognition, cash collection and depositing functions for all campus operations.
• Counsel and assist students and parents on financial matters.
• Maintain the accuracy of information that is a part of the college's database as it relates to student accounts receivable and cash receipts.
• Ensure students receive excellent customer service through counter operations, phone systems, web pages, Banner web, Transact student payment gateway, Transact eBill, Transact eRefund and Transact eMarket.  
• Direct the credit card operations for the campus by working with campus offices, the State Treasurer's Office, bank and Merchant Provider to set up and operate credit cards within a PCI compliant and State of South Carolina approved environment.
• Develop and enforce cash handling, charging, petty cash and refunding policies and procedures that meet Federal Title IV, State of South Carolina, and Citadel regulations.
• Provide direction and leadership in financial management, fiscal policies review and changes as they relate to SBS; conduct special studies as required; ensure compliance with college, state, and federal regulations and generally accepted accounting principles.
• Interact with internal and external auditors, participate in auditing projects, or provide information and access to accounting records as required.
• Coordinate procedures, balance all transactions, and oversee financial reporting relating to the registration process and 1098-Ts (Tuition Statements).
• Serve on various committees as appointed.
• Other duties as assigned by the AVP F&B.

KNOWLEDGE, SKILLS, AND ABILITIES

• Considerable working knowledge of policies, rules, and regulations of the institution as it applies to accounts receivables.
• Knowledge of FERPA and federal cash management regulations.
• Strong interpersonal skills to effectively lead and sustain a strong SBS team, while also providing a positive customer friendly environment for the institution.
• Ability to interact, negotiate, and communicate effectively with internal and external constituents.
• Ability to organize work effectively, conceptualize and prioritize objectives, and exercise independent judgment; interact with individuals with discretion and manage issues of a confidential nature.
• Time management skills to handle multiple projects simultaneously and prioritize according to deadlines.
• Flexibility to improve and adapt to the needs and demands of the institution.
• Knowledge of Excel to build and illustrate financial reports, comparisons, and/or projections.
• Ability to collect, analyze, and synthesize data into a user-friendly format.

EDUCATION & WORK EXPERIENCE

• Must have a Bachelor's Degree in Business Administration or related field AND four (4) years' experience in accounting or student financial services OR an Associate's Degree in Business Administration or related field AND six (6) years' experience to INCLUDE two (2) years of supervisory experience.
• The ability to work independently and use discretion  while dealing with individuals regarding financial matters is required.
• Director of SBS must demonstrate the ability to interpret and apply complex regulations and guidelines.

Preferred Qualifications:

• Knowledge of Banner Student, Banner Finance, Cognos, and/or Transact