Director Of R&D Operations

At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.
Job Title:Director of R&D Operations
Location: Sandy, UT (hybrid)
The Director, R&D Operations is an energetic and collaborative leader who thrives on working with others to deliver world-class products, drive positive change, and lead execution. As a key member of the leadership team and a bridge builder, she/he serves as the organizational focal point for budgets, KPIs, SDLC, agile coaching, executive presentations and QBRs, and is accountable for continual organizational improvement in the areas of process, communication, and project governance.
Major Functions/Responsibility

• This is a leadership role that owns delivery and manages to outcomes rather than activities.
• Lead and own R&D budgets, KPIs, QBRs, BI analytics, SDLC, agile coaching, executive communication, planning and operational execution of the R&D organization. This person ensures that executive leaders are never surprised.
• Build people networks and connections to get things done. Relationships matter.

• Resource Allocation: Enable R&D team by owning budgets, license usage and headcount assignments based on priority, potential impact, and available resources.
• Process Improvement: Identify and implement SDLC improvements to enhance efficiency, reduce costs, and accelerate product development cycles. Act as key process owner, holding leaders accountable to documented actions and deliverables.
• Regulatory Compliance: Ensure that R&D activities adhere to regulations and standards, including leadership on internal and external audits.
• Data Driver: Measure what matters including organization KPIs, take actions based on what is measured and drive effective change in the R&D organization.
• Executive-Level Presenter: Own executive communication to ensure that leaders are never surprised, that outcomes are being achieved, and that proper corrective actions are being taken to ensure project success.
• Agile Coaching: Own coaching on agile practices, drive best practices and contribute to ALM tooling for the R&D organization.
• Documentation and Reporting: Ensure that all R&D activities are well-documented, providing regular updates to senior management on progress, milestones, and outcomes.

Preferred Education, Experience, and Specific Job-Related Skills

• Bachelor's Degree in Computer Science, Information Technology or related field or equivalent work experience.
• 10+ years leading R&D Operations for a software development organization.
• 10+ years working with geographically disparate development teams
• 5+ years leading a high performing team while building leadership skills of team members
• Ability to work on complex initiatives and drive project closure with little-to-no outside supervision
• Exceptional presentation, documentation and communication skills at all stakeholder levels
• Strong organizational skills and ability to manage multiple people and simultaneous projects in a fast-paced, iterative environment
• Background in data analytics

About NICE
NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.