Regional Fixed Operations Director - NM

Join a Winning Team at Larry H. Miller Automotive Group

If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for individuals who want to grow within the company. 

Follow Larry H. Miller Dealerships on Facebook and LinkedIn to learn more about us and current open positions. 

Benefits

We offer you and your family members a comprehensive benefits package including medical, vision, prescription drugs, dental, life and disability insurance, and a 401(k)-retirement plan.

Health Care
Paid Time off
Paid Holidays
401(k) Plan
Dental Care
Disability Insurance
Life Insurance
Flexible Spending Account
Employee Assistance Program
Employee Discounts
Wellness Program

*This position may be eligible for partial relocation reimbursement for highly qualified candidates

Miller Automotive Operations Job Description

Regional Fixed Operations Specialist

Primary Responsibilities:

The Regional Fixed Operations Specialist is expected to:

?       Protect the legal, financial and moral wellbeing of the Larry H. Miller Dealerships’.

?       Seek ways to exceed the expectations of employees and our customers.

?       Supervise an efficient and profitable Service & Parts Operations.

?       Ensure the best relationship possible between the dealership and the factory and/or relevant vendors.

?       Seek ways to improve business operations efficiencies and customer service.

?       Be a teacher to support the efforts of other employees to be successful.

Reports to: VP of Fixed Operations

Essential Job Functions:

1.     Increase labor sales (LHM Group Performance).

·        Establish department & monitor sales objectives.

·        Review departments progress in regular store visits, market area meetings and annual group meetings.

·        Oversee the production for the groups within the Parts and Service Departments.

·        Establish individual sales quotas for Parts and Service Managers.

·        Ensure that every manager & employee within Fixed Operations Departments embraces the Service and Sales process with training and/or support as needed.

·        Review standard operating procedures monthly and make improvements where necessary.

·        Achieve or exceed group standard such as sales, gross profit, day’s supply (related reporting & standard), and applicable benchmarks which result in profitability and customer satisfaction.

·        Effectively communicate with all service and parts vendors or business partners working closely with the VP of Fixed Operations and the Director of Fixed Operations.

·        Review progress in meeting sales objectives monthly.

·        Maintain knowledge of state regulations, OSHA/EPA, and group regulations in an effort to help the stores remain compliant.

·        Integrate methods of time management to provide a consistent and effective work flow that is cohesive for the department and team.

·        Perform all other job duties as requested by management.

2.     Develop employees.

·        Conduct a quarterly performance evaluation of each Service Department & Parts Department.

·        Train and mentor managers as needed or required.

·        Review job description and job assignments with managers, as needed.

·        Monitor good working conditions with safety programs, adequate tools and equipment, and clean and comfortable work sites in all Service/Parts Department.

·        Schedule and organize regional meetings quarterly for each market area.

·        Work with stores as required to ensure all are meeting or exceeding green CSI performance.

·        Handle and resolve employee issues within Larry H. Miller Dealerships guidelines while getting the VP of Fixed Operations or the Director of Fixed Operations involved when needed.

3.     Operate with integrity.

·        Demand the highest ethical standards from self and others.

o   Maintain composure within the workplace as well as outside the workplace when representing the Larry H. Miller Dealerships.

·        Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.

·        Communicate and enforce dealership policies and procedures.

·        Regular attendance and timeliness as set forth within the work schedule designated by department supervisor/manager is required.

·        Maintain ability to handle job stress and effective interaction with others in the workplace.

·        Maintain confidentiality when handling sensitive customer and/or employee information.

4.     Control Costs.

·        Review individual stores PIA performance and council as needed.

·        Get competitive bids on all tools, equipment, sublet repairs, supplies, etc.

·        Analyze all the store’s monthly statements, performance reports, PIA’s, and others and council with stores as needed.

·        Maintain and strengthen relationships with all vendors and review pricing ensuring ROI is adequate.

·        Report to the VP of Fixed Operations and General Manager any sub-standard condition which cannot be corrected at the store level.

·        Monitor all receivables (including manufacture’s warranties, Landcar Agency, and aftermarket) by location utilizing group reports.

Physical Demands:

·        Work performed in a dealership setting due to the necessity to work in person with employees, customers and vendors.

·        In general, this position is assigned regular business hours; however, it is typical to work more than 40 hours per week. 

·        Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers, handle or operate objects, tools, or controls and move about facilities.

·        Required vision include close vision, distance vision, peripheral vision and the ability to adjust focus.

·        Must maintain a valid driver’s license and motor vehicle record within company policy requirements.

·        Occasional lifting may be required up to 40lbs.

·        Moderate exposure to shop environment such as noise, dust, odors and fumes, chemicals and adhesives.

·        While performing the duties of the job, the employee is exposed to weather conditions precedent at that time.

·        Occasional out of state traveling is required.

·        Required to operate equipment and move vehicles in a safe manner at all times.

Minimum Qualifications:

Must be at least 18 years of age to qualify for this position.

1.     Education, Experience and Training/Certification.

·        High school diploma or the equivalent, preferred.

·        5+ years progressive experience in service, retail or parts business. 

·        5+ years progressive experience in a leadership/management role.

·        Proven track record of reducing costs through processes and efficiencies.

·       Maintain valid driver’s license and MVR record within company policy requirements.

2.     Skills.

·        Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of other’s reactions and understanding why they react as they do.

·        Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

·        Personnel and Human Resources- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

·        Information Ordering- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patters of numbers, letters, words, pictures, mathematical operations).

3.     Knowledge.

·        Interacting with Computers- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Knowledge of Microsoft Office products and DMS systems is required. 

·        Knowledge of Larry H. Miller Dealerships current company management systems desirable.

·        Administration and Management- Knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling, leadership technique, production methods, and coordination of people and resources.

·        Clerical- Administrative and clerical procedures and systems such as word processing, file and record management, and other office procedures and terminology.

·        English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

·        Customer and Personal Service- Knowledge of principles and process for providing customer and personal services.  This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

General Standards:

To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability- Ability to adapt to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events. 

Selective Attention- Concentrate on a task over a period of time without being distracted.

Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems.

Interpersonal Skills- Maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.

Leadership- Ethical leadership and followership behaviors which promote Larry H. Miller standards and result in a cohesive and effective team.

Compliance- Understanding of and adherence to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.

Customer Service- Providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness and cost effectiveness.

Ethics/Integrity- Representing the Larry H. Miller Dealerships by conducting yourself in a professional and courteous manner that demonstrates integrity and avoiding actual or perceived conflicts of interest.  Complying with company standards and business ethics.

Oral Communication- Clearly identifying and professionally expressing issues in positive or negative situations.  

Planning/Organizing- Prioritizing and planning work activities and using time effectively.

Quality- Demonstrating accuracy and thoroughness and monitoring your work to ensure quality.

Dependability- Consistent, punctual attendance at work; following instructions; responding to management direction; and soliciting feedback to improve performance.

Time Management- The ability to integrate methods of time management to provide a consistent and effective workflow that is cohesive for the department and team.

Safety and Security- Observing safety and security procedures and using equipment and materials properly. 

Company management reserves the right to add to, change or retract portions of this job description.  Employee is required to adhere to the qualifications, duties and conditions of any revised job description.