Director Of Operations

Keller Williams Nashville, one of the nation’s biggest real estate companies, is seeking an exceptional leader to lead our office staff at the highest level.

About You:

You will be the driving force behind our office's effectiveness and success in your capacity as the Director of Operations. You will be able to lead with authority and motivate both your team and agents thanks to your excellent communication abilities, meticulous attention to detail, and capacity to move a vision forward through processes. You have a deep grasp of technology and excel, which enables you to simplify operations and quickly adopt new trends.

Our Team:

Join a dynamic group that easily welcomes change and pivots. We take great satisfaction in being agent-focused, and your steadfast commitment to finding quick solutions to problems will make sure that our agents can concentrate on what they do best. You'll foster a proactive atmosphere that encourages well-being and a shared interest in the future of the firm if you have a positive outlook and the natural ability to foresee demands.

Join Our Vibrant Culture:

We value accessibility, friendliness, and alignment with our company's culture. As the Market Center Operations Manager, you'll foster a supportive and collaborative environment that brings out the best in everyone.

Are You Ready for This Vibrant Leadership Role?

If you're a vibrant leader ready to make a significant impact, we want to hear from you! Take charge of this exciting opportunity and be part of a dynamic team that's shaping the future of the real estate industry.

Compensation:

• Salary Range: $55,000 - $85,000 (with bonus opportunities)
• Paid Time Off
• Insurance Stipend

$55,000 - $85,000 with bonus opportunities

Leadership:

• Serve as the Human Resources Manager for the office, overseeing all aspects of the hiring and termination processes, including the 30-60-90 onboarding.
• Lead staff meetings and huddles to foster communication and collaboration among team members.
• Provide guidance and leadership to staff members, including the MCA department, agent services, and hiring.
• Ensure accurate and timely maintenance of records for personnel ins and outs.
• Manage the retention system and connected systems to enhance office efficiency.
• Facilitate transfers and ensure accurate team agreements and records.
• Act as the office liaison for broker and legal issues.
• Represent staff on at least one committee.
• Cultivate strong vendor relations, serving as the point person for new agreements, leases, or contracts.
• Manage agent caps in the market center to ensure accuracy and timeliness of cap tracking.
• Ensure on-time payroll completion twice per month.
• Conduct timely daily huddles.
• Oversee the project management system to drive key initiatives.
• Ensure ins and outs are completed by the last business day of the month at 5 p.m.
• Maintain open communication with the broker within 24 hours on any known issues.
• Maintain working relationships with vendors to meet capture rate goals and service expectations.
• Oversee documentation of all systems in line with organizational standards.

Office Systems:

• Maintain market center readiness and uphold the professional appearance of physical facilities.
• Manage space rentals with agents, aiming to maintain a 95% office occupancy rate.
• Assist the Team Leader in preparing for Team Meetings and ALC meetings, including content, presentations, and awards.
• Manage the KPA system to track and improve performance.
• Ensure office supplies are adequately stocked and ordered when needed.
• Act as the quarterback for the office, ensuring all systems are documented and run efficiently in line with organizational standards.
• Assist the Team Leader in implementing office policies and projects.
• Serve as a backup for the MCA office.
• Ensure office email and TL email are checked and responded to within 24 hours.

Initiatives and Implementation:

• Drive KWRI, EE, and Regional Initiatives through the staff and market center.
• Collaborate with the Citywide Director of Technology to ensure technology implementation.
• Ensure the implementation of Market Center Growth Initiative Tools, including Cap Management, Trends, Value Tools, pipeline, gross goals worksheet, Daily CO $ Tools, and Productivity Program Metrics.
• Set and achieve goals as outlined during the introduction of new initiatives.
• Complete GI tools as intended.

• Bachelor's degree in Business Administration, Management, or a related field
• Proven leadership experience with a strong background in human resources and office management.
• Exceptional organizational and project management skills.
• Effective communication and interpersonal abilities.
• Familiarity with real estate industry practices and systems (knowledge of Keller Williams systems is a plus).
• Proficiency in Microsoft Office Suite.
• Commitment to promoting a positive and collaborative office culture.

Keller Williams Nashville, one of the nation’s biggest real estate companies, is seeking an exceptional leader to lead our office staff at the highest level. Keller Williams Realty is an American technology and international real estate franchise with headquarters in Austin, Texas. It is the largest real estate franchise in the United States by sales volume as of 2022.