Director Of Operations

The Director of Operations will provide the direction necessary to manage the day-to-day business operations of NEMS primary care clinics including planning, clinic operations, outcomes and quality. Success depends on the candidate's ability to effectively utilize skills in finance; relationship development and management with key stakeholders and practice physicians; understanding of competitive market dynamics; and ability to align vision with organizational strategic goals.

ESSENTIAL JOB FUNCTIONS:

• Responsible and accountable for the day to day operations of NEMS clinics
• Participate with executive leadership in establishing performance expectations, communicate expectations to Clinic leadership, delegating authority as appropriate. Promotes practices that contribute to success; directs the effective management of barriers that impede achieving targeted results.
• Contribute expertise in operational matters to the development of NEMS strategy
• Ensures that daily operations are conducted in full alignment with approved plans.
• Oversee the administrative structure of all primary care operations within the medical group to ensure efficient and cost-effective contributions at every stage of the healthcare delivery process.
• Assist clinic teams in their attempts to develop and implement improved models of clinical care
• Collaborate with the medical directors, physicians, and their administrative partners to develop and grow NEMS clinical services, assesses operational efficiencies, and makes the necessary changes for improved patient access and patient flow.
• Establishes plans designed to increase patient, family, and physician satisfaction.
• Oversee a department involving responsibility for results in terms of costs, methods and personnel. Carry out supervisory/managerial responsibilities following our policies and applicable laws. Responsibilities include interviewing and hiring of employees; planning, assigning, scheduling, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Performs other job duties as required by manager/supervisor.

QUALIFICATIONS:

• Unrestricted license as a RN in the state(s) of practice, preferred
• Master’s degree in health services administration or business administration or an equivalent combination of education and experience, preferred.
• At least five years of progressively responsible experience and proven success in the management of health care delivery and a history of successful execution of initiatives in ambulatory care operations or physician practice management.
• Considerable health care experience and strong experience in managing clinical operations/practice management.
• Experience managing in complex organizations.
• Experience working in a FQHC and/or Community Health Center environment preferred
• Ability to drive significant organizational change and very comfortable in a matrixed environment and is comfortable leading people through change processes.
• Strong physician practice operations background with experience involving multiple sites.
• Experience in performance improvement approaches and trends with the ability to work effectively with others in advancing these activities. Demonstrates success leading initiatives that have significant impact across the organization.
• Knowledge of the business aspects of group clinic management with an ability to identify and develop strong managers, staff and teams.
• Ability to see the entire picture and what needs to happen to make both front and back office functions flow smoothly and efficiently.

LANGUAGE:

• Must be able to fluently speak, read and write English.
• Fluent in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish and other languages are an asset.

STATUS:

This is an FLSA Exempt position.
This is not an OSHA high-risk position.

NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).