Director Of Digital Health

• Evaluates functionality of patient facing technologies and provides direction for feature/function implementation.
• Provides an experience and environment of patient- and family-centered care.
• Drive the mapping and gap assessment of the patient journey to inform the product roadmap, working proactively to integrate new technology and processes when necessary to drive the business or patient experience forward
• Stay up to date on the virtual/digital care landscape including competitive products, shifting legal and compliance issues and partner with clinical leadership on changes in standards of care and clinical guidelines
• Prepares and delivers reports to operational leadership outlining progress toward meeting annual goals and objectives, to include performance related to finance, clinical activity, quality, safety, marketing, and human resources.
• Engages staff and other stakeholders in continuous improvement of systems and processes; manages resources for staff participation in improvement work activities.
• Ensures development of Digital Health initiatives to improve patient satisfaction and family centered care.
• Develops and implements clinical outcome measures for quality improvement, cost and complication reduction, and the implementation of evidence-based medicine.
• Creates bi-directional systems that effectively communicate information and data, utilizing multiple methods.
• Articulates and presents data, information and ideas in a clear and concise manner.
• Demonstrates empathy and concern while ensuring Digital Health goals are met.
• Manages the complex interdepartmental and interdisciplinary relationships to assure collaboration and effective/efficient operations within Digital Health.
• Creates an environment that encourages diverse opinion, recognizes differences and incorporates into process and services.

• Bachelor’s degree in Business, Information Technology, Nursing or other relevant field
• Master’s degree in Business, Information Technology, Nursing or other relevant field.
• Five years of relevant experience, including three (3) years of management experience in, innovation, Digital Health services, information technology, patient engagement, healthcare operations or other relevant field
• Excellent communication and interpersonal skills to include the ability to negotiate and resolve conflicts and build teams.
• Demonstrated innovative approach to problem resolution.
• Ability to work collaboratively across EBNHC’s departments and business lines.
• Demonstrated commitment to patient- and family centered care.
• Effective analytical ability in order to develop and analyze options, recommend solutions to and solve complex problems and issues.
• Demonstrated effective managerial and administrative leadership of clinical operations
• Effective organizational, planning and project management abilities. Experience in financial and programmatic presentations.

• Medical, Dental, And Vision Coverage
• Life And Disability Insurance
• 401(K) Retirement Plan
• Tuition Reimbursement
• Flexible Spending And Transportation Accounts
• Paid Holidays, Vacations, Sick, And Personal Time
• Generous Staff Development Benefit
• Excellent Malpractice Coverage
• Pet Insurance
• Free Parking
• And Much More

Everywhere you turn, you can feel it: Passion and commitment at the East Boston Neighborhood Health Center (EBNHC), the largest community health center in Massachusetts and one of the largest in the country. From the nurses and physicians on the frontlines of patient care, to the managers who shape policy, to the customer service representatives who keep our facilities running smoothly — everyone here has a role in making medicine better.Striving to be an employer of choice, we offer progressive benefits, a variety of schedules, and the satisfaction of working with a diverse workforce whose unity of purpose is a real force for achievement. Plus, our Education & Training Institute is an attractive resource for many of our employees who seek to broaden their skill base and advance their careers.For the eighth time, East Boston Neighborhood Health Center has been named one of the Top Places to Work in Massachusetts by the Boston Globe! This award recognizes the most admired workplaces in the state voted on by the people who know them best — their employees. Read on to see how we’re striving to be an employer of choice.1. SENSE OF PURPOSEFounded during the Civil Rights Movement, EBNHC provides high-quality care to all without regard to age, race/ethnicity, insurance status or ability to pay. As the largest community health center in Massachusetts and one of the largest in the nation, EBNHC opens its doors to patients from all demographics and cultures and provides them with the same quality care. Our staff is unified and passionate about fulfilling this mission. We believe we can change medicine for the better and we do it every day.2. FOCUS ON DIVERSITY AND EQUITYOur workforce is as diverse as the city we call home — in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas. We know that neighbors who share cultures, concerns, and goals understand one another, and that that understanding reduces barriers to care and opens doors to opportunity. We’re committed to fostering an inclusive and equitable environment for all inside and outside the health center.3. STRONG LEADERSHIPEBNHC’s leaders are instrumental in shaping healthcare policy across Massachusetts and is dedicated to creating equity in medicine. Their efforts along with tireless work of our frontline staff have led to more than 100,000 vaccine doses administered in neighborhoods hit hardest by the pandemic including East Boston, Chelsea, Revere, Winthrop, Everett, and the South End.4. TRAINING AND ADVANCEMENTOur Education & Training Institute is an attractive resource for many of our employees who seek to broaden their skill base and advance their careers. More than half of our employees reside in our service area. By bringing education and training opportunities to the community, we provide employees and community members with the education and skills needed to obtain well-paying jobs in health care, ultimately strengthening the local economy.5. FLEXIBILITY AND PROGRESSIVE BENEFITSThe workplace is undergoing a once-in-a-lifetime transformation, and organizations that embrace that change, and put their employees’ needs first rise to the top. To attract and retain outstanding staff members, we nurture and maintain a supportive environment that reflects our mission and culture. That includes offering important benefits like medical, dental, life and disability insurance, paid time off, flexible spending and transportation accounts and excellent malpractice coverage so that you can be your best inside and outside of work.