Director Of Customer Success - Nyc

About Truleo

Truleo (www.truleo.co) Truleo is an advanced natural language processing (NLP) platform that automates the review and analysis of body worn cameras (BWC). This enables law enforcement agencies and local governments to gather actionable insights from the thousands of daily interactions captured on BWC. Truleo examines these interactions across proprietary models built by the top 1% of law enforcement, ultimately helping agencies increase professionalism and mitigate risk. Our mission is to support police agencies in building trust between law enforcement and the community they serve. We accomplish this by surfacing risky interactions, identifying trends in officer behavior, and creating a cost effective way for departments to analyze and search through all of their BWC data.

Why

We are a force for good. We have partnered with police departments around the country and are helping them to improve trust with their community. Truleo is a well funded, early-stage startup, with world class technology and culture. We are looking for the best of the best to join our rapidly growing team. We are offering top salary, benefits, equity, the opportunity to work with a first class team on an impactful problem and a chance to make a vertical leap in your career.

Who

Truleo is looking to hire a Director of Customer Success to help define and execute the strategy and business plan for our front-end operations. You will be responsible for driving high customer engagement in key operational areas, including contract renewals, product and service adoption, and revenue expansion. This position will be based in New York City, and will travel as required.

Truleo encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions, and ages, as well as veterans and individuals with disabilities.

What You'll Do

• Onboard new customers and determine goals and milestones to tailor their experience and achieve value quickly
• Partner with customer to ensure successful implementation
• Act as a consultant and advocate for your customers, engaging in regular meetings to drive the strategy and execution around achieving each customer's unique goals
• Monitor customer product usage and drive on consistent product engagement
• Evangelize product and solution by encouraging them to make it part of their daily and weekly routines
• Drive the resolution of any escalation and continually update the customer of any escalation status
• Retain long-term relationships by providing value throughout the customer partnership
• Be able to identify any red flags or risk and communicate those to the team to create an action plan

Who You Are

• 5+ years of Customer Success and Support experience
• Proven track record of successfully building and nurturing customer relationships
• Experience determining customer goals and creating action plans on how to achieve those goals
• Self-motivated, self-starter, and focused on exceeding customer expectations
• Demonstrated ability to adapt to change and excel in a fast -paced environment
• Ability to occasionally travel on-site with customers and attend conferences