Director, Inflight - Base

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.  

Job Responsibilities

This position is responsible for Base/Domicile leadership for one of United's largest flight attendant locations, those with greater than 4,000 flight attendants and oversight for about 36 management and administrative employees in SFO.  The role will lead and direct base activities to achieve all performance goals including safety, reliability, customer satisfaction, employee satisfaction and budget goals. This Director will lead a team of operations and Inflight managers who are responsible for all base flight attendant activities and performance.

Additional responsibilities include:

Base Performance

• Directs the activities of the inflight base to meet performance goals
• Tracks base reliability performance and develops corrective actions to improve
• Collaborates with other Operations leaders (Airport Operations, Flight Operations, etc.) to effectively manage on-time departures
• Provides reporting and follow-up to Inflight leadership on performance
• Collaborates with other Inflight departments, such as Policies and Procedures and Safety / Training, to ensure effective and efficient processes are implemented in the field

Union Activities

• Collaborates with FA unions (AFA/IAM) and is responsible for achieving and maintaining local union relationships
• Responsible for hearing and delivering decisions on grievances

Financial Performance

• Develops the annual budget plan and, in collaboration with Inflight business leaders and Finance, reports on ongoing forecast and budget performance
• Develops and monitors base strategies and goals and provides input to base budget

Safety

• Responsible for base safety goals including base specific employee safety and FAA regulatory compliance
• Responsible for ensuring all safety initiatives are deployed in their respective location
• Coordinates with Inflight safety on all safety investigations that involve their respective flight attendants
• Provides local support to flight attendants for any Inflight safety incident

Customer and Employee Satisfaction

• Ensures delivery of Inflight and marketing products determined by the Inflight division
• Collaborates with corporate Inflight to provide communication, training, and support to flight attendants, so they are set up for success in delivering a premier product to United's customers
• Directs the recognition and counseling of flight attendants
• Provides mentoring and feedback to flight attendants on service delivery, provides recognition for superb performance, and holds them accountable when service expectations are not met

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What's needed to succeed (Minimum Qualifications): 

• Bachelors' Degree or equivalent work experience
• 5-8 years proven experience working in an Inflight division and supporting/managing flight attendants
• 3-5 years' experience leading a team including management employees
• Experience overseeing budgets and operational performance
• Knowledge of Inflight contracts including experience working with unionized work groups and labor contracts
• This position in onsite in SFO with minimal (5%) travel.
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelors Degree

Salary:

• The salary for this position is $143,400 to $210,320, dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.

Other Comp:

• Bonus eligible: Yes

Benefits:

• At United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.