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SalaryJob Posting Start Date 02-27-2024 Job Posting End Date Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
What you’ll receive for the great work you provide:
Job Category Sales - Marketing - Account Mgmt Relocation: Not eligible
Job Summary
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Experience Program Director located in Austin, TX. This role has flexibility as a hybrid/remote work model.
Reporting to the VP, Business Systems, the Customer Experience Program Director role involves leading global efforts to drive Flex’s Customer Experience Program (“Viewpoint”) which is designed to obtain feedback in a manner that will drive action and increase overall customer satisfaction and success.
What a typical day looks like:
- Manage customer relationship on a Global basis and will act as the key escalation point globally for all product programs, projects and operational performance issues
- Facilitate collaborative communication between all functional areas and external two-way communication between Customer and Flex Sites
- Manage the process to ensure Customers expectations are clearly defined, understood and communicated across the appropriate Flex Organizations
- Work with Design and Operations globally to ensure the appropriate Project Managers and project resources are assigned to all customer projects
- Accountable for the performance of the FPLC project team(s) and Project manager(s) and ensure all project managers, program managers and project teams adhere to the Flex Product Life Cycle Process (FPLC) process no matter where the projects are initiated from
- Attend phase gate reviews where applicable (i.e. FPLC and Customer) and monitor and review project performance with the principal Project manager and Operations Program Manager ensuring timely resolution of any issues that may arise
- Provide the necessary leadership and support to Project Managers (design, NPI, lead etc.) to manage projects in line with project management processes and associated policies and procedures
- Ensure collaborative cross-functional project team participation to effectively initiate, plan, execute, monitor and control all phases of a project or subproject to ensure work efforts are executed on time, within budget, and according to stated requirements reliably and repeatedly
The experience we’re looking to add to our team:
- Bachelor’s degree in Engineering, Business or related field; MBA is preferred
- Minimum of 7-9 years in progressively advancing account management and/or business development experience
- Ability to work with internal teams and executive management as well as external customers to maximize mutual benefit.
- Demonstrated ability to successfully influence senior level management, executives and key clients.
- Strong attention to detail with excellent follow-up skills
- Ability to navigate within MS Office Suite
- Ability to present concepts in an engaging PowerPoint format or other media
- Excellent communication skills (orally and written) to work with senior leadership in a cross-organizational model
What you’ll receive for the great work you provide:
- Full range of medical benefits, dental, vision
- Life Insurance
- Bonus Eligibility
- Matching 401K
- Tracking Free Attendance
- Tuition Reimbursement
- Employee discounts at local retailers
SS26
Pay Range (Applicable to US Remote). Due to this role being remote, the actual pay range will vary depending on the geographical location of the candidateJob Category
Is Sponsorship Available?
No Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).
