Customer Ops Manager - At&T E2E Programs

About this opportunity
Location - Plano, TX
Ericsson is growing the scope of their services with AT&T to cover multiple new service offerings as we partner with AT&T to build one of the world's most impactful and open mobile networks, enabling AT&T to efficiently scale as the industry moves towards Open RAN and 6G! The Customer Operations Manager (COM) for AT&T End-to-End programs performs a critical role within our service delivery. This role will be responsible for:

• End to End risk management and mitigation across Network's product and service delivery. Close and constant communication with customer as well as Ericsson domains and business areas will be essential.
• Identifying cross domain, or customer dependencies that have the possibility of impacting service delivery and working with all stakeholders to mitigate.
• Customer reporting and governance of service delivery towards AT&T for all Networks programs.

What you will do

• Ensure safety of all operational activities within area of responsibility. Develop a culture passionate about safety by establishing and communicating safety policies and procedures, providing safety training to staff and regularly reviewing and improving safety practices in line towards Target Zero.
• Ensure adherence to our ethics and compliances principle by providing mentorship and securing accurate management and reporting of projects.
• Provide leadership and direction to project staff, service delivery teams and other key resources with your area of responsibility
• Develop and implement execution strategies that align with MANA Networks organizational goals, objectives, policies, procedures and guidelines
• Build and maintain relationships with the customer leads, service delivery teams, management and any other key stakeholders
• Collaborate with Area Directors and other organizational leaders to develop and implement cross-functional programs.
• Evaluate impacts and risks and communicate project outcomes to internal and external stakeholders
• Drive a standardized governance framework across all projects with focus on adherence and compliance to MANA NTW financial and operational metrics
• Foster a culture of innovation, continuous learning, knowledge sharing and collaboration among project staff and stakeholders
• Act as the single point of contact for customer critical issues, ensuring that all concerns and complaints are addressed in a timely and effective manner
• Build strong customer relationships by engaging with customers, responding to their concerns and developing strategies to address any gaps
• Ensure that key strategic goals are met and that projects within the area are aligned with organizational goals and objectives.
• Drive adjacent and add-on-sales to progress Ericsson's business goals.
• Ensure alignment and adherence to project management processes and tools, and develop strategies to improve project management efficiency

You will bring

• Bachelor's degree or equivalent
• At least 9 years of experience in project management or a related field, with at least 3 years in line management or relevant leadership roles and L1 assessment and overall project financial responsibility
• Strong leadership and management skills with a consistent track record of effectively leading teams and achieving results
• Experience leading project budgets and resources, including overall financial responsibility and cost efficiency initiatives
• Ability to develop and implement project strategies
• Strong communication and social skills
• Ability to build and maintain relationships with partners, sponsors, and other stakeholders
• Ability to work independently and as part of a team
• Knowledge of project evaluation and impact assessment
• Knowledge of standard methodologies in project management and operations
• Willingness to travel within the region as needed
• If you are a passionate, results-oriented, and collaborative leader with a commitment to improving communities, we encourage you to apply for this exciting opportunity as an Area Director.

Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what's possible. To build never seen before solutions to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Visa Sponsorship:
This position is not eligible for visa sponsorship. You must be authorized to work in the United States full-time without sponsorship now or in the future.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.